IT Manager
kamamanufacutring
Total years of experience :18 years, 10 Months
Strategy & Planning
• Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
Acquisition & Deployment
• Benchmark, analyze report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Develop requests for proposal.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
Operational Management
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Direct research on potential technology solutions in support of procurement efforts.
• Keep current with the latest technologies.
• Approve and oversee projects and project portfolio.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
-Speaking to your management team/clients to find out what they want
-Advise clients objectively on where IT might make a difference to the business
-Planning the stages of the project and how each affects the business
-Co-ordinating the project team
-Agreeing costs, timescales and standards to be met and monitoring these through the project
-Making sure there is a smooth change over from the old system to the new one
-Keeping management and clients updated on progress
-Evaluation of each project stage and once completed
- Planning and manage Microsoft Lync 2010 2013
Strategy & Planning
• Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
Acquisition & Deployment
• Benchmark, analyze report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Develop requests for proposal.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
Operational Management
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Direct research on potential technology solutions in support of procurement efforts.
• Keep current with the latest technologies.
• Approve and oversee projects and project portfolio.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritising and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment
مدرس حاسب الى
my education in computer technology
