محمود قنصري, Guest Services Associate

محمود قنصري

Guest Services Associate

Ferrari World Abu Dhabi

البلد
الإمارات العربية المتحدة - أبو ظبي
التعليم
دبلوم, Tourism Diploma
الخبرات
11 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 3 أشهر

Guest Services Associate في Ferrari World Abu Dhabi
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ يونيو 2016

The position welcomes Guests to the facility and ensures that they are informed about the shows, attractions, facilities and services.

The position is responsible for selling tickets and promoting other products and services.
The position provides help and assistance at the Information Point, and is also responsible for ensuring the Guests leave the facility at the end of the day.

The position works closely with other departments to ensure maximum Guest satisfaction.

Sales Associate في Lc Waikiki
  • المغرب - الرباط
  • أغسطس 2015 إلى مايو 2016

Approaching guests.
Greeting them.
Handling complaints.
Refunds.
Selling and convincing.

Gate Agent Trainee في Air Arabia Morocco
  • المغرب - الدار البيضاء
  • أبريل 2016 إلى أبريل 2016

Greet and assist all customers in a prompt, friendly and courteous manner.

Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs.
Comply with all safety procedures and airline procedures.

Provide accurate gate, flight arrival and departure information, as well as answer general inquires.

Customer Service Agent في Webhelp Group
  • المغرب - الرباط
  • يناير 2013 إلى مايو 2015

Greet customers warmly and ask how to help // Listen attentively and solve customer's problems // Record and deliver messages // Proofread messages and sort mail.

الخلفية التعليمية

دبلوم, Tourism Diploma
  • في Infohas - Cabin Crew Institut
  • أبريل 2016

English, Safety, Grooming, First-Aid, Customer Service, CRM, Dangerous goods

الثانوية العامة أو ما يعادلها, Modern Art
  • في Hassan High School
  • يونيو 2011

Specialties & Skills

Customer Satisfaction
Communication Skills
Solving Problems Skills

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس
الفرنسية
متمرّس
الاسبانية
متوسط