Customs Clearance Agent
DHL EXPRESS
Total years of experience :14 years, 0 Months
Perform and implement all custom clearance activities such as following up coming Shipment, documents transactions and day-to-day related activities in accordance with the objectives, policies and procedures.
Participating in implementing the anticipated plans and programs as per the set goals to ensure internal work development and productivity increase.
Participating in the development of the Custom Clearance Section's work plan and preparing work schedules and expediting work flow to improve efficiency of the Custom Clearance Section.
Suggesting plans and programs that strive to improve the effectiveness of the Custom Clearance Section.Following up with operation department and Clients for reception of complete set of shipping documents for customs clearance purposes, and ensure its compliance with Egypt Customs regulations and exemption lists requirements.Coordinating with the Clearing Agents and prepare supporting documents required for clearance .Following up with the Freight Forwarders, couriers and shipping lines for freight quotations and price lists for inbound and outbound shipments.Confirming vessels arrival time to Operation department for payment purposes and release payment requisitions for CAD shipments to guarantee availability of shipping documents prior to vessels arrival.Coordinating with the Warehouse to ensure that copy of shipping documents has been forwarded to the warehouse for proper receiving.Follow up shipments and documents with the freight forwarders and shipping lines.Following up with the transporter(s) to ensure on time & complete delivery of cleared shipments.Keeping records of all demur rages, detentions, etc. and follow up with the concerned buyers for settlements and implements preventive actions to avoid customs penalties.Examining invoices and shipping manifests for conformity to tariff and customs regulations.Preparing periodic reports with respect to Custom Clearance Section's activities and achievements to be submitted to the Support Services Section Head.Have complete knowledge to prepare and confirmed all import permits from the Ministry of Internal Affairs and General Safety and Security and all import custom exemption documents, formats and formalities.Verify the delivery of imported product, once cleared, from the sea/air port to our designated plants and/or warehouses.Performing other duties related to the job as assigned by the Custom Clearance Section Head
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Providing support to the Accounting Department.
•Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.
•Handling communications with clients and vendors via phone, email, and in-person.
•Processing transactions, issuing checks, and updating ledgers, budgets, etc.
•Preparing financial reports.
•Assisting with audits, fact checks, and resolving discrepancies.
Collate purchase orders and purchase requisitions in order to order materials, goods and supplies.
•Send them to the suppliers.
•Review inventories and order as required.
•Interact with the suppliers on a day to day basis.
•Review deliveries against the orders.
•Track the status of any orders
Maintains records of financial transactions by establishing accounts posting transactions, ensure legal requirements compliance.
•Maintains subsidiary accounts by verifying, allocating, and posting transactions.
•Maintains historical records by filing documents.
•PURCHASES EMPLOYEE
Primary objectives of this program include equipping students with the knowledge and ability to: Acquire a basic understanding and build a foundation in the business field, Apply managerial decision-making through utilizing best practices in business; Interpret business concepts, principles, and financial strategies; Apply the principles of leadership and supervision; Discover other fields of study in general education courses; Read and analyze accounting and financial information; Develop communication skills, Make decisions with consideration made to Christian and business ethics; and Continue to be a life-long learner.
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