Mahmoud Madbouly

Presales Activities:
• Identify and understand the needs and requirements of potential customers.
• Develop strategies and solutions to meet the customers unique network and cybersecurity challenges.
• Conduct presentations and demonstrations to showcase the proposed solutions.
• Collaborate with the sales team to create compelling proposals and pricing structures.
• Build relationships with potential clients to ensure customer satisfaction.

Vendor Relations:
• Evaluate and select appropriate vendors and technology partners.
• Negotiate contracts and manage the procurement process.
• Develop and maintain strong relationships with vendors to ensure timely delivery of products and
technologies.
• Stay updated with industry trends, new products, and emerging technologies related to network and
cybersecurity solutions.

Team Management:
• Lead and manage a team of network and cybersecurity professionals.
• Assign tasks, provide guidance, and mentor team members.
• Foster a collaborative and supportive working environment.
• Set clear goals and expectations for the team and monitor their performance.
• Conduct regular team meetings and training sessions.

Customer Relations:
• Act as a primary point of contact for customers, understanding their network and cybersecurity needs, and
providing timely and effective support.
• Develop and maintain strong relationships with existing customers to ensure their satisfaction.
• Conduct regular reviews and audits to assess the effectiveness of implemented solutions.
• Address customer concerns and resolve any issues that may arise.

Technologies:
• Stay updated with the latest network and cybersecurity technologies, industry standards, and best practices.
• Research and evaluate new technologies and identify opportunities for their implementation.
• Recommend and implement enhancements and upgrades to existing network and cybersecurity infrastructure.
• Conduct regular audits and risk assessments to identify vulnerabilities and propose appropriate solutions.

Sales Target Management:
• Set and monitor sales targets for the team, ensuring they align with the organizations financial goals.
• Develop and implement sales strategies to achieve targets and maximize revenue generation.
• Track the progress towards sales targets and take corrective actions if necessary.
• Collaborate with the sales team to identify and pursue new business opportunities.
• Analyze pricing structures and strategies to maximize profitability while remaining competitive in the market.
• Ensure that sales proposals and pricing are aligned with the companys profit goals.
• Regularly review and adjust pricing models to maintain the desired margin and profit levels.
• Monitor and control costs associated with delivering network and cybersecurity solutions.
• Collaborate with finance and accounting teams to analyze financial reports and identify areas for

ICT Vendor
Network Solutions Manager/Advisory Products Manager Kuwait, Qatar & Bahrain

Build & Maintain Strong professional relationships with customer technical & high management teams
• Identify, quantify & recommend action plan to address new Business opportunities according to overall
strategy by aligning with Directors and Key Account Managers.
• Review, revamp & provide proper customer Network & Security design architecture to meet Network,
Security & Business reliability.
• Follow Huawei processes, business requirements and approval sequence for each task as/ Huawei rules &
strategic Plan.
• Cooperate with Regional & HQ team and different departments to fulfil customer technical and
Business requirements.
• Provide Country ICT detailed insight (Mobile, Broadband & Fiber) and prepare next Year
Strategy for all product managers covering Kuwait, Qatar & Bahrain.
• Prepare & Deliver technical documents & financial proposals by following each account financial
criteria.
• Cooperate with Zain & Ooredoo Kuwait Service Teams to provide required solutions support to
insure best deployment of Huawei products and gain to the customer the maximum Value.
• Perform Troubleshooting and resolve different customer technical network solution problems and
evaluate functionality to administrate all short comings.
• Mentor for Kuwait, Bahrain & Qatar product managers by providing technical trainings to
enhance their capabilities and review technical documents & network solutions designs before
submit to the customers.
• Manage/develop/coach department presales and technical teams.

System Integrator
Network & Security Business Unit Manager


• Work closely with the General Manager to enhance/develop company’s business.
• Support the development of the company’s quality processes and procedures.
• Manage Projects Operation / implementation.
• Manage support/maintenance contract.
• Manage outsourcing projects.
• Manage/develop/coach Outsourcing resources.
• Manage/Maintain Vendor relationships.
• Align with sales team to manage/close sales opportunities.
• Align with Biding team to close all tenders requirements.
• Manage/develop/coach department presales and technical teams.
• Manage/Consult purposed Network & Security designs architectures.
• Manage/consult purposed technical solutions.
• Manage/enhance customer relationships to insure customer satisfaction on provided projects.
• Leading the business Operations and projects implementation through professional service and
support.
• Following up the modern planning and analysis methodologies for the recent and future projects.
• Monitor the business performance through the team members predefined KPIs.
• Manage the contracts with clients and develop new relations and business which will maximize the profit margin.
• Prepare and apply an internal policy for the department’s team members including their development plan.

 Designing and applying appropriate project management standards for assigned projects
 Managing the production of the required deliverables
 Planning and monitoring the project’s submission and completion.
 Preparing any follow-on action recommendations based on client’s feedback.
 Preparing projects PRs & POs which need to be submitted to the suppliers (Stakeholders), in addition to following up with them till we receive client’s orders.
 Creating SRs and following up to deliver the order to client’s sites.
 Creating Projects Plan to assure best quality standards and deliverables.
 Scheduling regular meetings which are started by kickoff meeting to get a full understanding of
client’s requirements and needs.
 Leading Senior Network & Presales Engineers to prepare & submit HLD (High-Level Design) & LLD (Low-Level Design) based on client’s requirements and orders.
 Leading the Technical team to implement submitted network, security & cybersecurity design (HLD & LLD) based on the agreed project plan’s structured phases, time & cost.
 Managing the project’s risks, including the development of contingency plans
 Ensuring to send to the client the regular updates and feedbacks about finalized phases and taking
official confirmation on it.
 Monitoring overall progress and use of resources, initiating corrective action where necessary
 Scheduling meetings to handover the client all required documents and final designs as previously
agreed on kickoff meetings.
 Maintaining an awareness of potential interdependencies with other projects and their impact.
 Identifying and obtaining support and advice required for the management, planning and control of
the project.
 Ensuring projects financial deliverables (Invoices) that had been submitted on agreed time/date and
following up with sales and finance departments.
 Install, support and maintain hardware and software infrastructure according to Customer needs.
 Practices, including routers, aggregators, switches, WLAN controllers, and firewalls solutions.
 Perform network security design and integration.
 Implement Full Migration for Data Centers and Campuses. Handel and manage Projects
simultaneously.
 Diagnose problems and solve incidents, often under time constraints;
 Provide network and host-based security, incident response, firewall and VPN management and
administration. Implement the necessary controls and procedures to protect information systems
assets.
 Assist in the development of guidelines and procedures for administration and security. Provide network
documentation.
 Perform regular security monitoring to identify any possible intrusions. Monitor network usage,
anticipateproblemsandsuggestsolutions.ManageprojectsandmaintenancetasksintheBMC System.
 Work closely with colleagues to meet team goals and improve processes and practices remain
current on emerging technologies via professional groups.
Perform other tasks as requested by the Manager.

Responsible for installing and maintaining companies network infrastructure.
Manage and provide hardware and software maintenance, training, consultation and recommendations about future planning and development of resources. Handling for all new network projects covering multiple fields (LAN, WAN, WLAN, Security & Voice Solutions) by creating a design and implementation plan for providing these services in an effective and efficient manner and to ensure accessibilities of implemented technology, services and resources.

Manage Information Technology and Network Solutions:

1- Plan, organize and evaluate the operations of information systems and electronic data processing (EDP).
2- Develop and implement policies and procedures for network infrastructure and computer systems operations and development.
3- Meet with managers to discuss system requirements, specifications, costs and timelines.
4- Control the computer systems budgets and expenditures
5- Troubleshoot hardware, software and network operating system.
6- Familiar with Cisco, Huawei, FortiGate, PaloAlto, etc. hardware and software.
7- Provide orientation to new users of existing technology.
8- Train staff about potential uses of existing technology.
9- Provide recommendations for accessing information and support.
10- Maintain current and accurate inventory of technology hardware, software and resources.
11- Maintain log and/or list of required repairs and maintenance.
12- Make recommendations about purchase of technology resources.
13- Research current and potential resources and services.
14- Provide network accounts and passwords as required.
15- Monitor security of all technology.
16- Ensure installation of ERP Applications.
17- Identify and prepare hardware for disposal when appropriate.
18- Ensure hardware is stripped and secured before disposal.
19- Design, implement and configure network projects:

Projects list:
1. Al-Dana International Holding Company. (HQ, DR both covering full network solutions including Edge & Core switches, FortiGate, Avaya PBX…etc.
2. Al-Samah Company.
3. Alfa Projects Company.
4. Hadi Hospital (Cisco wireless Solution).
5. Al-Noor Medical Company.
6. …etc.

• Leading the business Operations and projects implementation through professional service and support.
• Design and Implement business solutions according to the clients’ needs and their business issues.
• Following the modern planning and analysis methodologies for recent and future projects (PMI).
• Prepare all required technical documents including tenders and RFPs and presentations.

• Monitor the business performance through the team members predefined KPIs.

• Manage the contracts with clients and develop new relations and business that will maximize the profit margin. Prepare and apply an internal policy for the team members including their development plan.

• Participate in sales and marketing plans to ensure its compatibility with the business operations.

• Ensure smooth operation of all business processes and activities that contribute to the delivery of service excellence, profitability and typically business growth.

• Manage the clients’ relationships along with vendors and third parties partners and develop new business.

• Responsible for installing, configuring and preparing VMware, by installing Intergraph applications & Oracle (9i, 10g, 11g) over Linux/Unix - Windows server 2003, 2008R2 & Windows XP to test it before implementing updates /new versions on live Intergraph systems.

• Professional in Intergraph Security Systems such as:
o CAD System (Computer Aided Dispatcher System) which is only applicable in ministries such as (Police, Traffic, Medical Emergency, Police Guard and ……etc.)
o Geographical Information Systems (GIS systems) Such as Geomedia Professional, Smart Client, Geomedia 3D. Responsible for managing & creating VPN between Mobile application (Installed in laptop inside a car) and Server/database. Monitoring Cisco Network systems (Routers & Switches) in MOH project and Head Office (By command/ Cisco works Application).

• Responsible for Domain Controller and its Policies over each user’s privileges in the absence of System Administrator Engineer.

• Prepare the projects plans and documentations related to integrations and work progress.
• Implement and install the network as per the customer needs (LAN-WAN-WLAN-CCTV)
• Assist IT Manager in setting technical regulations including the documentation required.
• Managing the implementation plan and ensure the deadlines.

• Create user manuals and help documents that will be used as a reference for each project.
• Provide business analysis to cover business needs and issues and creates solutions.

• Monitor and audit the performance rate regularly and troubleshoot the critical issues may found.
• Implement & Manage full Apple computers & servers system (LAN-WAN).

• Responsible for customer care and to fix issues the customers face during their internet usage.
• Troubleshoot and respond to first and second line support technical problems.
• Report the repeated problems with cause root and solutions to be recorded.
• Guide and provide short sessions training to the customers to enhance their awareness of how to use.
• Report to the team leaders and manager regarding the critical network issues and urgent problems to take care of. Responsible for assigned customer accounts to reach their satisfaction and smooth service use.

• Manage and administer the local network including Exchange, DHCP, DNS servers
• Responsible for new users training and permissions on the network.
• Maintain and secure the periodic backups.
• Report any technical problem with cause root and required a solution to the senior management.
• Responsible for dealing with the vendors related to support the network and negotiate the requirements with them.