Mahmoud saied

Contact center Supervisor at Jumia

• Egypt - Cairo
• My current job since October 2017

Contact center Supervisor

E-commerce at Aramex - Egypt

• Egypt - Cairo
• My current job since June 2019

مسؤل عن استلام الشحنات و ترتيبها و تسليمها للسيارات لتوزيع تلك الشحنات ع العملاء

موظف عمليات at أرامكس - مصر

• Egypt - Cairo
• My current job since June 2019

مسؤول عمليات at البدر الدولية

• Egypt - Cairo
• My current job since May 2023

deal directly with customers either by telephone, electronically or face to face
 respond promptly to customer inquiries
 handle and resolve customer complaints
 obtain and evaluate all relevant information to handle inquiries and complaints
 perform customer verifications
 process orders, forms, applications and requests
 direct requests and unresolved issues to the designated resource
 manage customers' accounts
 keep records of customer interactions and transactions
 record details of inquiries, comments and complaints
 record details of actions taken
 manage administration
 communicate and coordinate with internal departments
 follow up on customer interactions

منسق مبيعات at ايتاكو للهندسه والتجارة

• Egypt - Cairo
• My current job since February 2019

متابعة وتنفيذ طلبات العملاء و تطوير خطة البيع والتنفيذ

مسؤول خدمة عملاء at ايتاكو للهندسة و التجارة

• Egypt - Cairo
• My current job since February 2019

التواصل مع العملاء لاتمام عملية البيع و متابعة المشتريات

Contact center manager at Aqua

• Egypt - Cairo
• February 2017 to August 2017

مدير ادراة خدمة العملاء بالشركة

محاسب at انچي سوفت

• Egypt - Cairo
• October 2016 to January 2017

مراجعة الدفاتر اليومية ومسؤول مرتبات

Supervisors at Extra

• Saudi Arabia - Khobar
• July 2011 to August 2016

July 2011 - Present United Electronics Company eXtra Call Center Specialist: Make outbound calls contacting existing customers and clients of a variety of companies and organizations, to undertake customer satisfaction surveys and ensure the customer is happy with the service they have received. Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns; assists in the completion of new account or loan applications; issues messages; resolves problems within given authority. Performs various operational background duties; processes account balance or transfer requests, stop payment orders, changes of address and other such customer requests or authorizations. Conducts a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects. Contact Center Supervisor & Complaint Management Specialist Customer Experience Project Manager, General Management from 01-07-2015 so far

super visor at B-tech

• Egypt - Cairo
• May 2008 to May 2011

Solving customers' complaints ( Customer care) and scheduling for customerNov 2009 - June 2011 B.Tech Cairo, Egypt Customer Care Specialist: ▪ deal directly with customers either by telephone, electronically or face to face ▪ respond promptly to customer inquiries ▪ handle and resolve customer complaints ▪ obtain and evaluate all relevant information to handle inquiries and complaints ▪ perform customer verifications ▪ process orders, forms, applications and requests ▪ direct requests and unresolved issues to the designated resource ▪ manage customers' accounts ▪ keep records of customer interactions and transactions ▪ record details of inquiries, comments and complaints ▪ record details of actions taken ▪ manage administration ▪ communicate and coordinate with internal departments ▪ follow up on customer interactions

Call center agent at Wasla

• Egypt - Cairo
• May 2005 to December 2008

May 2005 - Oct 2009 WASLA Contact Center Cairo, Egypt Customer Service Specialist: • 1: Responding to customers inquiries in an officially mannered way & building effective Customer relationship. • 2: Dealing with the common mistakes made in the customer relationship. • 3: feeding back through ticklers &mails to higher level. • 4: Handling customers' objections and keeping them satisfied

team leader at شركة الصرافة الدولية

• Egypt - Cairo
• January 2005 to March 2005

مراجعة الدفاتر اليومية الخاصة بمركز الصرافة وصرف مرتبات الموظفين

Call center agent at Ecco

• Egypt - Cairo
• November 2004 to December 2004

Answering questions customers, Customer Service Specialist: • 1: Responding to customers inquiries in an officially mannered way & building effective Customer relationship. • 2: Dealing with the common mistakes made in the customer relationship. • 3: feeding back through ticklers &mails to higher level. • 4: Handling customers' objections and keeping them satisfied

supervisoer at شركة اغذية

• Egypt - Cairo
• October 2004 to December 2004

customer service supervisoer

team leader at مصنع الحياة للملابس

• Egypt - Cairo
• January 2002 to February 2003

مسؤال عن دفاتر المصنع. من مصروفات وايرادات