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Mahmoud Shaaban Shaaban, Business System Analyst

Mahmoud Shaaban Shaaban

Business System Analyst·Department of Municipalities and Planning

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 12 years, 2 months

Business System Analyst

January 2020 - Present

Department of Municipalities and Planning

Abu Dhabi, United Arab Emirates

January 2020 - Present

• Gathered business requirements from various departments to ensure the data is migrated to work with the new systems and the downstream
applications.
• Presented the results for the requirements gathering phase to all stakeholders and gained consent, which expedited delivery.
• Managed an in house team of engineers along with multiple external technology and data vendors.
• Delivered hands‑on training sessions on the system to business users.
• Leading comprehensive and well‑structured strategies, test plans, cases and acceptance criteria to ensure the quality of the produced
software.
• Create, review and refine user experience documents.

Company industry:
Software Development
Job role:
Information Technology

QA Test Lead

January 2019 - December 2019

Etisalat

Dubai, United Arab Emirates

January 2019 - December 2019

• Participate in release of Etisalat B2C eShop (Link).
• Led team of 4 QA Engineers to improve the product quality.
• Responsible for creating and implementing test plan for each project.
• Define testing standards and strategies.
• Work with the product owner and collaborate with the development team.
• Report progress, plans, and problems to upper management and other involved stakeholders.
• Executed Integration testing among Etisalat different applications CRM, Billing, TIBCO.
• Design automation testing framework using Selenium and Katalon for web applications.
• Worked in Agile environment (Scrum).

Company industry:
IT Services
Job role:
Information Technology

Senior Software Test Engineer

August 2017 - January 2019

Vodafone Shared Services

Cairo, Egypt

August 2017 - January 2019

• Participate in release of MeinVodafone Mobile App in Germany with more than 10 million downloads (Link) .
• Participate in Release planning and user stories sizing.
• Design high level scenarios and test cases.
• Simulate back‑end responses using Sandbox.
• Responsible for testing APIs using Postman.
• Responsible for testing the mobile application among different mobile platforms (Android, iOS, Windows).
• Responsible for testing mobile application traffic using HTTP Proxy (Charles Proxy).
• Designed full mobile automation testing framework using Appium.

Company industry:
Telecommunications
Job role:
Information Technology

Software Testing Engineer

June 2016 - August 2017

Egabi Solutions

Riyadh, Saudi Arabia

June 2016 - August 2017

• Participate in the release of Riyadh Municipality BPM services.
• Applying testing programs to new software.
• Identifying bugs in new systems and understanding how to resolve them.
• Generating reports describing defects and resolutions.
• Participate in the planning, development and implementation of the product strategy.
• Understand the requirement and design test procedures and test cases for automated software testing.
• Work closely with developers as they write and develop code to ensure requirements are being met and to the correct quality.
• Analyse and raise defects when appropriate and retest defect fixes.

Company industry:
Software Development
Job role:
Information Technology

Automation Software Tester

April 2014 - June 2016

Shift E-Business

Cairo, Egypt

April 2014 - June 2016

• Review agile user stories and design of the system to be implemented
• Develop, execute, and maintain test plan and test cases from the user stories
•.Create Automation framework using Selenium with TestNG.
• Execution, as required, of manual and automated software testing
• Report bugs and issues back to development team to resolve and tracks them until closure.
• Follow up on issues status to improve quality of customer deliverables.
• Improve customer deliverables quality.
• Follow up and tests defects after delivery.
• Working with Agile Methodology.

Company industry:
Software Development
Job role:
Information Technology

Education

Helwan University

January 2013

January 2013

Bachelor's degree, Computer Science

Egypt

GPA (point): 2.8 out of 4

GPA (point): 2.8 out of 4

Technical lead in a graduate level software project to create a voice to text tool.

Skills

Product Management
Expert
Product Management
Expert
Business Analysis
Expert
Business Analysis
Expert
Agile Project Management
Expert
Agile Project Management
Expert
IT Project Management
Expert
IT Project Management
Expert
Scrum
Expert
Scrum
Expert
ORACLE EM
Intermediate
ORACLE EM
Intermediate
Agile
Intermediate
Agile
Intermediate
DevOps
Beginner
DevOps
Beginner
SQL
Intermediate
SQL
Intermediate
Software Testing
Intermediate
Software Testing
Intermediate
ORACLE BPM
Intermediate
ORACLE BPM
Intermediate
Microsoft TFS
Intermediate
Microsoft TFS
Intermediate
JIRA
Intermediate
JIRA
Intermediate
SOUPUI
Intermediate
SOUPUI
Intermediate
JAVA
Beginner
JAVA
Beginner
Business Analysis
Expert
Business Analysis
Expert
Project Management
Intermediate
Project Management
Intermediate
Product Management
Intermediate
Product Management
Intermediate
UX
Intermediate
UX
Intermediate
User Stories
Expert
User Stories
Expert
TFS
Expert
TFS
Expert
Scrum
Expert
Scrum
Expert
Manual Testing
Expert
Manual Testing
Expert
Agile Testing
Expert
Agile Testing
Expert

Social profiles

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
Foundations of User Experience (UX) Design - Google
Agile Development
Digital Product Management Specialization - Darden Business School
Project Management Professional (PMP)®
Mar 2021 - Mar 2024
Show credentials
ISTQB® Foundation Level (CTFL)
Nov 2015

Hobbies and interests

Reading