Registration officer
UNRWA
Total years of experience :13 years, 0 Months
• Handled customer inquiries and solved billing problems.
• Dealt with diverse clients (challenging behaviors).
• Accurately managed a cash draw and credit card readers in Skyline One's Store.
• Handled scanners and cash registers among other electronic devices to list of all customer purchases and balanced cash desk at the end of the day.
• Supporting manager in performing management functions such as staffing, training and expanding business plans.
• Planning and budgeting, employee training, adherence to company standards.
• Responsibilities included purchasing, merchandising, and customer service.
• Participated in special events and promotional activities for improving sales results.
• Handled weekly schedules according to payroll policies.
• Monitored and Increased store inventory and expanded merchandise purchases.
• Maintain daily record of all transactions and generate reports for store manager
• Answered an average of three hundred customer calls in a day through the call center queue.
• Conveyed in a reassuring manner step by step instructions to resolve application issues.
• Reviewed and issued audits on account information and processes.
• Provide timely feedback to the management team on customer trends, issues, and needs.
• Performed queries in multiple databases.
• Responsible for networking, design, installation and maintenance services.
• Created software for the company's customers using full software development life cycle.
• Created a Database in SQL and import to it all the data in the Access Database.
• Tested, Installed, upgraded, and maintained computer programs designed by the company.
• Solved desktop application problems, installed hardware, and updated databases.
• Maintained information security processes and security control standards.
• Process credit card payments and credit applications for all locations.
• Review, verify and code company credit card invoices in a timely manner.
• Maintain customer files in an orderly and accurate manner - track changes with names, addresses, and terms of credit cards.
• Responsible for sorting out mail, filling forms and other general office duties.
• Supervised and maintained credit policies and procedures.
• Reported to the management area.
• Maintained and administered computer networks, hardware, systems and applications software.
• Diagnosed, troubleshot, and resolved hardware, and software issues.
• Configured and tested computer hardware, software and operating systems.
• Monitored network performance.
• Installed/setup computers/workstations, provided hardware / network support.
• Performed full backups and emergency recoveries.
• Created and maintained user accounts, user logins and passwords.
