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Mahmoud Ashraf mohamed elsayed abosaadya, Hospitality Service Staff

Mahmoud Ashraf mohamed elsayed abosaadya

Hospitality Service Staff·Police Club

Egypt

Diploma, مطبخ

Work experience

Total years of experience: 10 years, 0 months

Hospitality Service Staff

October 2021 - Present

Police Club

Alexandria, Egypt

October 2021 - Present

• Provided professional hospitality services during events and daily
operations. Assisted in organizing large-scale events and managing guest
flow. Maintained high service standards through teamwork and effective
communication.

Company industry:
Sports & Outdoor Activities
Job role:
Cleaning Services

waiter

February 2017 - Present

نادي الشرطة بالإسكندرية

Alexandria, Egypt

February 2017 - Present

Institute of Tourism and Hotels
Post-Secondary Diploma
Egypt

Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Waiter/Waitress

October 2018 - August 2021

3 Pyramids Hotel

Alexandria, Egypt

October 2018 - August 2021

• Ensured exceptional guest experiences through attentive and proactive
service. Handled guest issues and complaints with effective problem-solving
skills. Demonstrated flexibility by performing multiple roles as required.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Waiter/Waitress

July 2016 - July 2018

Hilton Hotel

Alexandria, Egypt

July 2016 - July 2018

• Delivered fast and high-quality guest service in a high-volume hotel
environment. Managed guest requests efficiently while maintaining excellent
customer satisfaction. Worked closely with team members to ensure smooth
daily operations.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Tourism and Hotels Institute

August 2020

August 2020

Diploma, مطبخ

Egypt

معهد سياحة وفنادق بالإسكندرية

June 2020

June 2020

Diploma, مطبخ

Egypt

GPA (rating): Very good

GPA (rating): Very good

نادي الشرطة بالإسكندرية اشتغلت مساعد مطبخ ويتر مساعد كابتن القاعات الافراح والحفلات والمؤتمرات الكابتن المسؤول عن القاعات الافراح والحفلات والمؤتمرات

Skills

Security

Expert

Restaurants Management

Expert

إدراة فنادق

Expert

waiter

Expert

Restaurants

Expert

Order Taking & Serving

Expert

Time Management

Expert

Guest Satisfaction

Expert

Customer Service

Expert

Fast Response & Attention to Detail

Expert

Cleanliness & Hygiene Standards

Expert

COMMUNICATIONS

Intermediate

COMPONENT SERVICES

Intermediate

CUSTOMER COMPLAINT RESOLUTION

Intermediate

HOSPITALITY

Intermediate

HOSPITALITY SERVICE

Intermediate

JOB INTERVIEWS

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

Languages

English

Intermediate

Arabic

Native Speaker

Trainings and Certifications

Certifications

شهاده خبرة

الشركة الأفريقية للامن والحراسة

Jan 2021

شهاده خبره

قصر السنوسي للمشويات والأسماك

Oct 2015

Hobbies and interests

Maintaining a healthy and active lifestyle
self-improvement
Personal skill development
Teamwork and collaborative activities
service improvement
Learning about hospitality and
الامن والحراسة
Customer Service & Guest Satisfaction