محمود حامد

development, implementation, process management and analysis

Murex Treasury Application

 Handling all activities related to Treasury Back & Middle Office “Money Market, Foreign Exchange, Hedging Derivatives, and Fixed Income operations”.
 Daily Manage Cash/fund flow for our bank accounts with correspondents & other banks.
 Calculate liquidity funds (EGP/Other Currencies) in daily basis and arrange needed reports for Top Management to take Investment decisions.
 Daily monitor our bank trading lines with correspondents & other banks to be sure of not exceeding limits.
 Provide superior problem solving and proactive foreign relations support to relationship, answering Banks inquiries, facilitating and speeding up problems solving.
 Review all Routers deals transactions made by our bank Dealing Room with other Banks.
 Daily Confirm the end of day balance of free market FX Trading with Dealing Room.
 Review FX, T.D’s, Libor, Revaluation, FTP, Base and Differential rates (Daily - Monthly).
 Daily check & take notes with reserve balance percentage with CBE
 Daily Monitor & review transactions over RTGS system (G-Lom, S-Lom, C-Lom).
 Cross - train, coach and develop new staff to handle several products effectively.
 Performs other related duties as assigned.
 Maintain awareness of different economic, financial, and banking conditions.
 Share knowledge experience and best practice with other team members.

 Sales & Customer Support:
 Conduct regular call visits to attract vanilla customers.
 Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Retail products & services.
 Prepare presentations for potential clients and attend client meetings to present bank products to enhance sales & maintain sales performance statistics for management information usage.
 Present loans requests to the branch manager and RMG authorities for approval.
 A good understanding of the power of the Ahli United Bank Brand and how to use that brand to gain new business.
 Deliver world class customer service practices and ensure adherence to Ahli United Bank Service standards.
 Receive customer complaints, record them, and take all reasonable steps to resolve the complaints in a timely manner.
 Assist personal bankers with problems that involve changes or special handling instructions.
 Taking customer instructions, ensuring proper action of customer requests.
 Ensure the correct functioning and implementation of permanent supervisor system, compliance, money laundry, and KYC rules at the branch.

 Operations Service Support
 Buying and Selling Foreign Currencies
 C.D’s & T.D’s (Creation, Maintaining Rates, Increasing, Decreasing, and Broken Deposit).
 Internal transfers (between accounts and suffixes) and External Transfers.
 Letter of Guarantee (Issuing, Increasing, Decreasing Extend & Cancel)
 Cover Clearing Sessions Cheques.

• Deliver world class customer service practices and ensure adherence to Barclays Service standards.
• Own and manage customer inquires and complaints by taking ownership and resolving in a timely manner.
• Through effective banking hall management ensure that customers are directed to the most appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Identify when & where to refer customers to an appropriate area.
• Delivery for specialist sales help or advice. Otherwise act as the key point of contact for all retail customer needs.
• Provide cover for other Customer Advisors at all levels when required.
• Provide honest, direct, and constructive feedback to others.

• Handling with proficiency frustrated customers.
• Facing and receiving customers inquires problems and solving it.
• Providing all technical and promotional support required by the client.
• Monitoring customers accounts in terms of payment, renewal, addressing and complains,
• Auditing all daily and weekly transactions.
• Member of Quality Assurance Call Center Team (Monitoring Agents Calls).
• Business Development Advisor developing Agents Communication Skills & Updating Latest Business Roles.