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Mahmoud Mohammd Refaat Terzaki, Senior Systems Administrator & IT Support Engineer

Mahmoud Mohammd Refaat Terzaki

Senior Systems Administrator & IT Support Engineer

Egypt Gold

Location
Egypt - Cairo
Education
Higher diploma, Specialty Track: (Network Security & Site management)
Experience
19 years, 5 Months

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Work Experience

Total years of experience :19 years, 5 Months

Senior Systems Administrator & IT Support Engineer at Egypt Gold
  • Egypt - Cairo
  • My current job since October 2017

- Managing & Supporting Technologies: Microsoft WS 2012R2/2008R2 Domain Network Multi-Site - Cyberoam/SophosXG UTM Firewalls - Sophos Cloud Endpoint / Kaspersky Endpoint Anti-Malware Protection - Microsoft Hyper-V WS 2012R2 - Office365 Company Tenant Administration - Applying ITIL Service Operation Concepts “Utilizing: ManageEngine ServiceDesk Plus & MS Excel” - 3CX VoIP Administration - Backup of MS SQL 2012 databases - WSUS Administration - Windows & Apple MAC OS Workstations.
- Company Size: More than 2000 Employees - Serving 5 Sites, Size: 300 Workstations, 30 Servers.
- Coordination with 8 IT Engineers, Reporting to the IT Director.

Senior IT Support Engineer at Saudi Binladin Group (SBG)
  • Saudi Arabia - Medina
  • November 2014 to May 2017

- Managing & Supporting Technologies: Microsoft WS 2012R2 Domain Network - Applying ITIL Service Operation Concepts “Utilizing: ManageEngine ServiceDesk Plus & MS Excel” - Trend-Micro Endpoint Anti-Malware Protection, Cisco IP Phones, Autodesk (AutoCAD-Revit) Installation & Troubleshooting, Business Printers / Plotters / Scanners (HP / Canon / OCE / Xerox).
- Experience in Multinational work Environment.
- Company Size: More than 100, 000 Employees - Serving 1 Site, Size: 300 Workstations, 5 Servers.
- Coordination with 6 IT Engineers, Reporting to the Site IT Support Manager.

Systems Administrator & IT Support Engineer at First Information & Technology Solutions
  • Egypt - Cairo
  • June 2007 to October 2014

- Managing & Supporting Technologies: Microsoft WS 2003 Domain Network - Kaspersky Corporate Anti-malware Protection - MS ISA2006/TMG2010 UTM - Microsoft WS 2008R2/2012 - WSUS Administration - Training new IT Interns - IT dept. Decision-making participation.
- Company Size: More than 80 Employees - Serving 2 Sites, Each Site Size: 35 Workstations, 10 Servers.
- Reporting to the IT Manager.

Technical support engineer at Information Dynamix
  • Egypt - Cairo
  • August 2006 to May 2007

• Technical Support for the Telephony Recording Application in the Clients sites, who included Call Centers, Brokerage companies, etc. The application used MySQL Database.
• Maintenance of the company's Microsoft Windows Network (Servers\Workstations) in coordination with the support team.

Technical support engineer at Egypt Soft Commerce
  • Egypt - Cairo
  • July 2005 to May 2006

• Knowledge of different network & systems management applications, including security information (event collector and decision making products), system availability and protection, network management.
• Maintenance of the company's Microsoft Windows Network (Servers\Workstations) in coordination with the support team.

Trainee at IBM
  • Egypt - Cairo
  • June 2004 to January 2005

Program provided by Ministry of Communication and Information Technology in cooperation with IBM - Egypt.

Specialty Track: Network Security & Site Management: Graduation Project Grade: 85.2%

Production and Data Entry coordinator at Anglo Textiles, A branch of Cloverbrook, the English Textiles and Dyeing Company
  • Egypt - Cairo
  • January 2004 to June 2004

- Experience in Multinational work Environment.
- Building and maintaining Production reports using MS Excel, utilizing pivot tables and pivot charts.

Education

Higher diploma, Specialty Track: (Network Security & Site management)
  • at Ministry of Communication in coordination with IBM Egypt, EGP Program
  • January 2005

Graduation date: January 2005. Official Governmental program for engaging Egypt College Graduates effectively in the IT Industry.

Bachelor's degree, Science: Horticulture
  • at Faculty of Agriculture, Ain Shams University, section Horticulture
  • June 2003

- In the Faculty of agriculture, we learned to think effectively as Engineers with “out of the box” vision and an open mind to all knowledge from different fields & sources.

High school or equivalent, Thanwaya Ama, High School
  • at El Sayeda Aisha Language school at El Nozha
  • July 1999

Bayt Tests

Computer Skills Test
Score 85%

Specialties & Skills

IT Service Management
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Firewall Administration
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Backup
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Antivirus
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Microsoft Servers
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Designing and maintaining corporate Anti-virus system
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Maintaining corporate backup system using Microsoft Solutions
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Installing, maintaining and administrating Microsoft Windows servers and workstations environment.
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Designing and managing VPN environment using Microsoft Solutions
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Troubleshooting skills.
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Teamwork skills
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ITIL IT Service Management Certified, Experience, & Knowledge.
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Experience in Multicultural Multinational work Environments
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Communication skills
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PRINCE2 Project management
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Apple Remote Desktop & MAC OS X Training & Knowledge.
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Microsoft Hyper-V
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Languages

English
Expert
Arabic
Expert

Training and Certifications

People Management (Training)
Training Institute:
EdX
Date Attended:
October 2018
Putting ITIL® into Practice: Problem Management Techniques (Training)
Training Institute:
Online By Lynda (LinkedIn)
Road to IELTS: General English training: Reading-Speaking-Listening-and Writing. (Training)
Training Institute:
Online by the British Council.
Become a Windows System Administrator (Server 2012 R2) (Training)
Training Institute:
Online By Lynda (LinkedIn), Full Learning Path Training Badge of Completion
Windows Server 2012 Active Directory: Management and Implementation (Training)
Training Institute:
Online by Lynda.com
Computer literacy for MAC (Training)
Training Institute:
Online by Lynda.com
Date Attended:
September 2016
Up and Running with Apple Remote Desktop (Training)
Training Institute:
Online by Lynda.com
Date Attended:
September 2016
Up and Running with Apple Remote Desktop. (Training)
Training Institute:
Lynda (LinkedIn)
Date Attended:
December 2016
Become a Manager Learning Path (Training)
Training Institute:
Lynda (LinkedIn)
Date Attended:
May 2016
Become an IT Technician Learning Path (Training)
Training Institute:
Lynda (LinkedIn)
PRINCE2 Foundation (Training)
Training Institute:
Online Accredited purchased training by Goodelearning.com.
Date Attended:
March 2016
Duration:
15 hours
Microsoft Azure: Active Directory (Training)
Training Institute:
Lynda (LinkedIn)
PRINCE2 Foundation Certificate (Certificate)
Date Attended:
May 2016
Valid Until:
January 9999
ITIL Service Operation Certificate (Certificate)
Date Attended:
February 2016
Valid Until:
January 9999
ITIL Service Operation (Training)
Training Institute:
Online Accredited purchased training by Goodelearning.com.
ITIL IT Service Management Certified, ITIL® Foundation Certificate, (Score: 95%). (Certificate)
Date Attended:
September 2015
ITIL Foundation (Training)
Training Institute:
+ Online Purchased Training By CBT + Online Exam Preparation by Kaplan Self Test.
Date Attended:
May 2015
Duration:
45 hours
ITIL Foundation (Training)
Training Institute:
SECC, Smart Village, Cairo, Egypt
Date Attended:
September 2014
Duration:
21 hours
Microsoft Certified Professional. (Certificate)
Installing and Configuring Windows Server 2012, Downloaded Online Studying by CBT. (Training)
Training Institute:
CBT
Date Attended:
July 2013
Microsoft Certified Systems Administrator MCSA, Certification/Version : Windows 2000 (Certificate)
Date Attended:
September 2004
Windows Server 2008 Active Directory, Configuring, (Training)
Training Institute:
Purchased Online Studying by Measure UP.
Date Attended:
January 2010
Microsoft Forefront Threat Management Gateway 2010 (Training)
Training Institute:
Official Microsoft Course concluded in ValuSys Training Center.
Date Attended:
January 2013
Networking and Sub-netting by Cisco Academy in the American University in Cairo AUC. (Training)
Training Institute:
American University in Cairo (AUC), 2 Semesters.
Date Attended:
June 2006
English Studies Division (Conversation) from the AUC. Four Levels: 3B, 4A, 4B, and 5A (Certificate)
Date Attended:
July 2003
Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004 (Certificate)
Date Attended:
April 2009
Microsoft Office certified Power user (Windows, MS Word, and MS Excel: primary and advanced) (Certificate)
Date Attended:
July 2003
Installing, Configuring, and Administering Microsoft® Windows® XP Professional (Certificate)
Date Attended:
November 2007
Valid Until:
January 9999
Managing a Windows 2000 Network Environment (Certificate)
Date Attended:
June 2004
Installing, Configuring, and Administering Microsoft Windows 2000 Server (Certificate)
Date Attended:
June 2004
Valid Until:
September 2004