Mai Abdalla

- Collaborate closely with clients to understand their unique business challenges and objectives, then conduct an in-depth consultation to assess their security needs.
- Leverage extensive knowledge of Microsoft technologies, including Copilot, Azure, Dynamics 365, and Power Platform to design tailored solutions that address clients pain points.
- Develop and deliver compelling presentations and demonstrations to showcase the value and capabilities of our solutions.
- Effectively communicate technical concepts to non-technical stakeholders, ensuring a clear understanding of proposed solutions.
- Build strong and lasting relationships with clients as a trusted advisor for their digital transformation journey.
- Work closely with cross-functional teams, including sales, technical experts, and project managers to ensure seamless solution delivery and customer satisfaction.
- Keep up to date with the latest advancements in technologies and industry trends to provide clients with the most relevant and innovative solutions.
- Provide critical support to the sales team by offering technical insights and helping shape proposals that align with clients needs.
- Act as a client advocate within the organization, ensuring that client feedback and requirements are considered in solution development.
- Contribute to case studies and success stories highlighting the positive impact of our solutions on clients businesses.
- Play a crucial role in driving business growth by identifying opportunities for upselling and cross-selling within the existing client base.

- Planned out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating test and maintenance.
- Assembled and led the project team.
- Supervised each stage of the project.
- Ensured each project stayed on the schedule and adhered to the deadlines.
- Determined and oversaw consistent testing, evaluation, and troubleshooting of all implementations in all stages of completion.
- Tracked milestones, deliverables, and change requests.
- Served as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.
- Tracked and reported on key metrics, including deliverables, financials, duration, benefits, and communicated findings to program managers and top management.
- Controlled and mitigated project risks by performing the qualitative and quantitative analysis of risks and trigger events, planning risk responses, establishing contingency plans, anticipating dependencies affected by ongoing project changes, and recommending ways to mitigate future risks to management.
- Drove the work for complex and large project teams by recommending or requesting resources to support project demands.
- Developed and managed all touch points of the project plan including responsibility for scheduling, global resource forecasting, managing project financials, and providing input and justification for costs and budget impact.

- Ensured high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.
- Grew existing customers and identified potential customers.
- Established a professional working and consultative relationship with clients by developing a core understanding of their unique business needs within their industries.
- Promoted suitable products and solutions involving different business units.
- Built and maintained long-term customer relationships.
- Prepared proposals and quotations to customers.
- Managed customer inquiries, problems, requests, and suggestions; determined appropriate solutions and responses.

- Been the point of contact for all coordination with the customers.
- Identified and assessed customers needs to achieve satisfaction.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limit; and followed up to ensure resolution.
- Executed assigned outbound calling campaigns designed to acquire new customers.
- Generated leads to the Business Development team.
- Prepared proposals and ensured signing contracts.
- Placed orders, tracked their progress, and updated customers.
- Developed and strengthened customer relationships.
- Managed and developed the customer retention business (Annual Maintenance Contracts & renewals).
- Conducted studies to better understand how the customers are utilizing the companys products, analysed the findings and provided recommendations.
- Assisted in the production of ongoing competitor analysis and reporting, with reference to pricing and promotion.

- Handled the daily coordination of activities related to stationary, collaterals, office supplies, maintenance, and completed day to day administrative tasks.
- Ensured the proper usage of common areas such as meeting rooms.
- Resolved complaints regarding inoperative equipment and/or site related issues.
- Ensured all communication channels are always fully functional.
- Maintained integrity and accuracy of databases.
- Assisted in the preparation of correspondence, reports, and other complex documents.
- Sourced quotations and secured approvals after negotiations with suppliers.
- Proactively placed orders with suppliers for routine purchases such as consumables.
- Followed up with suppliers until satisfactory delivery of products and/or services.
- Compared prices, specifications, and delivery dates to determine the best bid among potential suppliers.
- Calculated cost of orders and charged or forwarded invoices to appropriate accounts.