Deputy Floor Manager (Cosmetics,Accessories)
Harvey Nichols
Total years of experience :17 years, 6 Months
Manage daily financial, operational performance of the store.
Meet the store’s monthly targets and handles budgets.
Recruit and train new staff.
Monitor and appraise work results.
Ensure a high level of customer service.
Maintain a safe and clean store environment.
Make sure that the products in the store are well displayed.
Manage stock deliveries.
Motivate sales staff.
• Assisted Management in areas related to stock monitor, reports and sales analysis.
• Set Sales and Marketing Objectives for the department.
• Monitored Each Sales Representative to achieve their objectives.
• Led and managed the sales staff team and assisted them to achieve the targets.
• Guided, coached and trained the sales team in customer service.
• Prepared all sales reports and managed any other issues requested by the management.
• Followed up and managed customer service (maintenance, special orders....)
• Assisted the sales representatives’ queries, and gave the needed training in Brands and brand education.
• Displayed and Merchandised Jewelry and accessories According to HN standards.
• Sold jewelry and watches inside the boutique and building a continuous relationship with the customers.
• Built customers database by providing a perfect level of customer service.
• Contacted clients and followed up their requirements.
• Displayed and merchandised the items according to the concept of Cartier Responsible for events preparation, including client contacting and reception during the event.
Tanagra Boutique "
Vertu Mobiles- ST-dupont - Tumi Bags - Dihn Van - Baccarat - Daum
Intermediate Computer Institute 2 Years Study