Maissa Salameh

Supervise and provide the logistical support for the delivery of the professional development and preparation courses programs

- Monitor and review the progress of instructors through evaluations and questionnaires
- Liaise with procurement to order books and other needed materials for training division
- Pay all attention to customer satisfaction before, during and after service delivery
- Assist in recruitment and supervise of short term trainers and consultants to develop
and deliver various courses, seminars and programs

July/ - October/:

CompuBase International Amman, Jordan

Perform Secretarial Jobs (Handling Calls, Messages, Typing, Filing, …etc)
- Prepare all needed course documentation using the course forms and templates

- Maintain, update and distribute electronic course schedules including those published on the web

- Issue attendance certificates and distribute such to trainees or deliver certificates to the customer organization

- Coordinate travel arrangements
- Coordinate and monitor purchase of all office and training logistics
- Maintain and update staff files
- Monitor legal status of all staff
- Ensure that the Health Insurance is accessible for all staff
- Issue invoices and follow up collections
- Make sure that the collected revenues are deposited in the bank
- Supervise and approve petty cash payments and purchases

Responsible of day to day operations for the company and managing administrative activities.
- Plan, organize in-house and off-site training courses, workshops and other program activities

- Managing courseware and reference materials: ordering, distribution and inventory management

- Monitor and follow-up on the performance of trainers during the implementation phase of the activities.

- Develop and implement training evaluation tools

- Analyze customer feedback to develop and improve upon Sanaya courses, seminars and training programs

- Ensure that all data related to programs, trainers and clients are entered Sanaya's training register database

- Provide technical and financial input into development of proposals in response to clients' requested

- Assisting in designing training courses.
- Reviewing the bids, requests for proposals and budgets of training activities
- Ensure trainers receive the proper materials and logistics
- Create and maintain relations with new customers


1

- Ensure the recruitment of short-term trainers and consultants to deliver various courses, seminars and programs

- Creating and developing administrative & HR forms to be used by all department
- Managing the day-to-day HR activities.

- Conducting executive search and recruiting employees both internally and externally according to the identified requirements and specifications.

- Preparing and updating the HR reports.
- Creating the filing system of the company & human resources department.
- Controlling and managing attendance, leaves, overtime and schedule management.
- Responsible for social security and medical insurance.

- Maintaining and providing information of employment benefits such as social security and medical insurance

- Controlling and arranging the accommodation, residence & work permits of the expatriate employees.


November/ - March/

PromaStar Consulting and Training Amman, Jordan

Supervise testing activities in the training center
- Provide course material and other logistics as needed

- Make sure that the infrastructure is prepared and ready for the delivery in coordination with technical support staff

- Monitor the completion of paper work for course attendance and evaluation
- Supervise training activities and coordinating attendance
- Evaluate training packages, including outline, text, and handouts
- Prepare evaluations, assessment and certificate forms
- Pay all attention to customer satisfaction before, during and after the service delivery

- Create and maintain training schedules
- Send sales quotation, receive purchase orders, and issue sales orders as deemed necessary