Receptionist
ITP Publishing group
Total years of experience :6 years, 8 Months
Provide office support services in order to ensure efficiency and effectiveness
Receive, direct and relay telephone messages and fax messages
Direct the customers and the general public to the appropriate staff members
Maintain the general filing system and file all correspondence
Assist in the planning and preparation of meetings, conferences and conference telephone calls
Maintain an adequate inventory of office supplies
Respond to public inquiries
Provide word-processing and secretarial support
Perform clerical duties in order to maintain support and administration
responsible for providing secretarial, clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner.
Answer calls and arrange meetings for all company directors
Arrange airplane tickets and accommodation for all company travel
Prepares and receives all incoming and outgoing mail
Records management and document control
Provide administrative support to all company directors
Handle Petty Cash
Order of office supplies
Client relation
Maintain suppliers and clients contacts databas.
Established processes and mehods to achive the highest level of quality, productivity and customer service.
Tenant relations and administration management
Reporting directly to the General Manager
Collecting rent payments and communicating with the tenants regarding all complaints and problems in the building.
Set -up business appointments locally and internationally for GM
Conduct pre-interviews and assessment of applicants
Dealing with all complaints regarding late rent payments and internal problems in the building.
Communicate with tenants for up selling Advertisement Packages
Organize and host out-stationed Events and Shows
Data review, data entry, archiving, record-keeping of all required documentation.
Handle incoming calls and mail. Greet visitors. Resolve inquiries. Arrange appointments and meetings. Establish filing systems.
Receive, label and log in samples into the access database
Maintain shipping and receiving documentation and up-date electronic file accordingly
Maintain all documentation to ensure the GLP requirements are met
Purchase of laboratory supplies and equipment
Maintain purchasing documentation (invoices, purchase orders, etc.)
Compilation of study report
Coordinating all audit activities and dealing with external auditors monthly
Directed a 20- person customer service department including : hiring, training and managing staff
Excellent diplomatic and customer service skills
Implementing a new product displaying program that launched a full product line and increased sales volumes by 10%-20%
Responsible for managing and tracking inside sales
Demonstrated ability to trained and develop top-performing employees through solid leadership, team building and open communications.
Controlled and managed all aspects of sales.
Improving customer service based on client feedback through the development of new policies and procedures.
Successfully handled all public relations issues.
Provided support to the sales team, ensuring all sales and service objectives were met.
