Service Manager
Abdul Latif Jameel Machinery
Total years of experience :12 years, 9 Months
At Abdul Latif Jameel Machinery
The dealer of Komatsu Construction & Mining Equipment, Manitou Handling Equipment and Teksan Generators at Kingdom of Saudi Arabia
• Managing the workshop to achieve the goals of customer satisfaction and financial target as per the company policy.
• Prepare the annual budget of the department and run the operation on the workshop according to the approved plan.
• Knowledge and understanding of the company's policy governing the workshop's operations.
• Knowledge and understanding of the heavy equipment and engines OMM instruction, to obtain optimum utilization and trouble free operation, and the best operational cost.
• Implementation of Occupational Safety and Health requirements according to international standards such as OSHA regulations.
• Improve the efficiency and effectiveness of productive service staff, by helping in hiring the best service engineers and technicians, train and develop them. And to spread the spirit of the teamwork.
• Concern to develop and maintain the service`s facilities.
• Provide the service staff with a library including the technical information and references, such as shop manuals, parts books, spare parts catalogs and service bulletins.
• Guide and provide the technical support for the service engineers and technicians.
• Managing the technician’s tools, special tools and service vehicles.
• Managing the operation of the service department, from getting the customer complaints and inquires, sorting of Job Site and Workshop, provide the customers with the inspection charges, getting the customer approval, getting finance approval, assign the technicians, performing the inspection, estimate the repair, performing the repair.
• Managing the workshop documents from opening the job cards, technical report, time sheet, field allowance, issuing the PO of bought out, and sublet. Filing and registration of all this documents. Then closing and invoicing.
Arabian Roots Group is the dealer of Case Construction Equipment and Jungheinrich material handling equipment at Kingdom of Saudi Arabia.
Arabian Bugshan Group is the dealer of Deutz Engines, Bomag Compactors and Asphalt Equipment, and he was the previews dealer of Komatsu Construction and Mining Machinery & Komatsu Forklift at Kingdom of Saudi Arabia.