Majed Jastaneiah

Managed a program for King Salman International Airport (KSIA) — a 10M SAR initiative spanning multiple workstreams across
project lifecycle, cost management, scheduling, document control, risk, and analytics for Unifier
• Primavera P6
◦ Aconex
◦ Active
Risk Manager
• SFP

Key
• Resolved a critical NCA cybersecurity compliance blocker by coordinating across 6 stakeholder groups — developing a
structured remediation plan with the implementation vendor, defining clear milestones and timelines, securing full
alignment with National Cybersecurity Authority frameworks, and obtaining client approval to go live
• Led scope definition and functional design phase, securing executive sign-off on FDS documentation — unlocking
progression to the next delivery phase
• Facilitated end-to-end procurement and payment coordination across the programs three-party structure — overseeing
Delivery Notes, Certificates of Completion (CoCs), and invoice processing while serving as the primary communication
bridge between KSIA, TASAMA, and the implementation vendor to ensure alignment with the program payment
schedule.
• Managing a cross-functional team of 31 members including 2 vendors, driving program execution

Managed program delivery for enterprise IT initiatives as part of UCAs Digital Transformation Program, including backend,
customer-facing services, and integrations
During my time at UCA, the organization has been awarded and received The Most Innovative Online Insurance Portal - Saudi
Arabia, 2023 credentials among Fortune 500 Arabia.

Key
• Oversaw end-to-end program management across UCAs Digital Transformation Program — owning the program
roadmap, managing project interdependencies and timelines, allocating resources across concurrent workstreams, and
directly delivering projects while supporting project managers to ensure consistent execution and quality across the
portfolio.
• Delivered ZATCA E-invoicing ahead of regulatory deadline, eliminating risk of compliance with SAMA & IA for 100% of
invoicing and saved 8.33% of project budget
• Managed Cybersecurity requirements and compliance with NCA framework
• Delivered Claims system enhancements resulting in decreased operational issues and tickets
• Delivered a Generic Database restructure project for a unified database structure across all systems
• Facilitated IT Business Continuity and DR (Disaster Recovery) activities
• Delivered Claims Recovery project, integrating internal & external systems in addition to SAB B2B payment
• Appointed Change Manager — responsible for change request assessment, CAB governance, and delivery oversight
• Collaborated on the implementation of a robust data governance framework in full compliance with the National Data
Management Office (NDMO) and the Personal Data Protection Law (PDPL)
• Delivered Power BI dashboard projects to departments heads and CEO
• Delivered Dell VxRail deployment ahead of schedule, increasing compute/resource capacity by ~25%
• Delivered Data Domain storage deployment ahead of schedule, increasing storage capacity by ~40%
• Coached PMO on best practices resulting in increased customer satisfaction and provided continuous support and
guidance
• Re-engineered existing PMO processes, recommended and made impactful changes

• Managed end-to-end planning and execution of IT events including annual IT Open House, departmental logo design
initiatives, and IT training events
• Coordinated with KAUSTs Marketing & Communications (MARCOM) to manage IT event branding, promotional
materials, communications, and related activities
• Managed IT Service Desk process improvement projects, increasing service quality and performance by 40%
• Managed the re-structure of ticket categorizations Wizard & reduced ticket logging time
• Enhanced the Customer Support Centres dashboard, improving visibility across call volumes, email queues, SLA
compliance, and agent performance metrics — supporting data-driven decision making for the IT service department

• Provided IT Network & technical support to 5, 000+ users; created user guides and runbooks; coordinated with
cybersecurity and project teams; coached service desk staff to improve satisfaction and SLA compliance

• Delivered IT support and managed CCTV surveillance project implementation