Senior Program Officer, Project Manager
UNITED COOPERATIVE ASSURANCE
Total years of experience :9 years, 4 Months
• Oversaw program development and managed multiple projects simultaneously with overlapping schedules & dependencies, ensuring program goals were reached with planned scope, cost, time, and alignment with strategy, and business objectives.
• Managed the implementation of project activities, ensuring consistency with the organizations goals.
• Maintain organizational standards of satisfaction, quality, and performance.
• Worked closely with the sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, resources, and work plan.
• Improved stakeholder alignment and success rate by utilizing the roadmap as a central knowledge base.
• Participated in the Change Advisory Board (CAB) and solved issues with project constraints.
• Analyzed, evaluated, and overcame risks, and produced reports for top management and stakeholders.
• Managed incidents and issues of services on Production.
• Played a pivotal role in 16 project successes in 2023, enhancing PMO capabilities.
• Participated and collaborated in tasks related to ERP and data migration, CRM, and various Database activities.
• Managed BCM project activities related to IT and performed successful DR drills.
• Managed a healthy and proactive relationship with business units & stakeholders.
Top Projects:
• Successfully Delivered ZATCAs E-invoicing project ahead of schedule with an 8.33% discount on the cost.
• Currently managing the Claims Recovery project integrating with various internal and external entities.
• Spearheaded the delivery of a Generic API project to develop a unified API structure and framework that unlocks frictionless integrations and effortless onboarding with partners.
• Successfully managed and delivered Claims system enhancement project, improving efficiency by 20%
• Successfully delivered a Comprehensive Auto Insurance Management System (CAMS) project.
• Participated in a Generic Database implementation project for a new unified database structure.
• Managed and delivered an analytical dashboard for the CEO.
• Delivered a Dell VxRail project ahead of schedule, resulting in a substantial 25% resource boost.
• Delivered a Data Domain project ahead of schedule, achieving a 40% increase in data storage capacity.
• Supported 5000+ users by efficiently resolving software, hardware, and network issues, leading to a 25% reduction in ticket resolution time.
• Managed day-to-day operations using SAP-CRM, ensuring the resolution of open tickets, and achieving KPI goals. Projects:
• Successfully delivered a project enhancing IT Service Desk quality & performance by 40%.
• Spearheaded the restructuring of the IT services SharePoint, boosting efficiency.
• Managed the IT Open House event, from initial planning, and budget allocation to marketing, and communications, ensuring a successful launch.
• developed the IT events logo for four years, overseeing all aspects from conception to implementation, and aligned with Marketing and communication.