IT Technical Support Engineer
Mobily
Total years of experience :14 years, 0 Months
*Provided base level IT support to company personnel.
*Created new account, reset passwords and configured access for users.
*Issued license codes to new and existing customers.
*Created end-user self-service tools and documentation.
*Troubleshot hardware issues and worked with service providers to facilitate
repairs. Maintained records, logs and the lifecycle of work requests.
The Genius Bar is a tech support station in the store for customer. help customers with Apple hardware and
software...
Retail in Apple Product.
AIRCRAFT DISPATCHER CERTIFICATION COURSE.
Flight Dispatcher
The Associate Degree of College Of Technology from the department of Computer Technology.
���� Define Information Technology (IT) and describe the components of a personal computer ���� Describe how to protect self, equipment and the environment from accidents, damage, and contamination ���� Perform a step-by-step assembly of a desktop computer, and install and navigate an operating system ���� Explain and perform preventive maintenance ���� Explain the steps of the troubleshooting process and perform basic troubleshooting ���� Install and navigate an operating system
Explain how communication works in data networks and the Internet ���� Recognize the devices and services that are used to support communications across an internetwork ���� Explain the role of protocols in data networks ���� Describe the importance of addressing and naming schemes at various layers of data networks ���� Describe the protocols and services provided by the application layer in the OSI model and describe how this layer operates in sample networks ���� Analyze the operations and features of the transport layer protocols and services
