Regional Sales Manager
Nissan Manahil - Mohamed Yousuf Naghi
Total des années d'expérience :16 years, 4 Mois
• Responsible to make an action plan to achieve the budget for the entire year.
• Maximizing profit per site
• Focus on training for the Sales Team (Refresher Once Every 3-Months)
• Responsible to make sure that the 9-step sales process is adhered to by all the sales team
• Work with the sales team and Sales Supervisor to discuss and address sales target issues, customer complaints, and
improvement opportunities through regular meetings and discussions on a daily basis (Morning 15-Minute Meeting
Sessions).
• Ensure all of the showrooms are standardized and operational as per the NISSAN standards.
• Address customer complaints within 18-minutes that require support from the Sales Supervisor, ensuring CSI
(Customer Satisfaction Index) is maintained at the highest ranking possible. Creating a Benchmark!
• Supervise the sales team activities to ensure that all activities are carried out, as per the company policies and
procedures through effective communication and monitoring. Full knowledge and usage of the dealerships controlling
Dealer Management Computer system is required.
• Always looking for opportunities and changes to the current processes for the good of the company and to suggest
these changes to your line manager for approval.
• Create solutions to cater to customers by making the sales and delivery process as smooth and convenient as
possible.
• Daily review of Sales Executive Achievement Vs. Target with Sales Supervisor
• Recognize SEs that are performing well and get them to share their best practices with the rest of the team
Responsibilities:
• Responsible to make an action plan to achieve the budget for the entire year.
• Maximizing profit per site
• Focus on training for the Sales Team (Refresher Once Every 3-Months)
• Responsible to make sure that the 9-step sales process is adhered to by all the sales team in all of my three branches (Dammam, Khobar, Hasa & Jubail Showrooms).
• Work with the sales team and branch managers to discuss and address sales target issues, customer complaints, and improvement opportunities through regular meetings and discussions on a daily basis (Morning 15-Minute Meeting Sessions).
• Ensure all of the showrooms are standardized and operational as per the NISSAN standards.
• Work with the Branch Managers to implement best practices in their showroom ie. Housekeeping, SOPs implementation, COVID-19 regulations, and Display Vehicle Standards.
• Address customer complaints within 18-minutes that require support from the Branch manager, ensuring CSI (Customer Satisfaction Index) is maintained at the highest ranking possible. Creating a Benchmark!
• Supervise the sales team activities to ensure that all activities are carried out, as per the company policies and procedures through effective communication and monitoring. Full knowledge and usage of the dealerships controlling Dealer Management Computer system is required.
• Always looking for opportunities and changes to the current processes for the good of the company and to suggest these changes to your line manager for approval.
• Created a local stockyard, with a maximum capacity of 50 vehicles, replenished as we sell. This stock is exclusively for all Eastern Region branches only, to ensure a fast and prioritized delivery for all Eastern Petromin Nissan customers.
• Create solutions to cater to customers by making the sales and delivery process as smooth and convenient as possible.
• Daily review of Sales Executive Achievement Vs. Target with Branch Manager
• Recognize SEs that are performing well and get them to share their best practices with the rest of the team.
Responsibilities:
• Managed and oversaw all sales activities for the branches of Eastern Region (12 branches with 104 customer service staff).
• Developed and execute effective sales strategy for the assigned region in line with the overall business strategy and directed the sales team towards achieving sales and business objectives.
• Devise sales and marketing plans, led customer engagements and promoted the company products and services.
• Built and developed sustainable, long-term business relationships with clients at a senior level through sales meetings and interactions to ensure delivery of a quality opportunity pipeline.
• Managed a variety of existing key accounts within the company's product range, handled customer meetings, generated leads and pursued business relationships with prospective clients.
• Networked with people at various levels in the marketplace aimed at developing long-term business relationships.
• Recruited, guided and trained sales and support staff; monitored team and sales performance against KPIs including units, margin, net profit, key ratios, etc., while ensuring compliance with standard customer services practices.
• Developed competent sales teams, provided job-specific training to ensure productivity, stimulated them to meet assigned targets, evaluated their performance regularly, and provided feedback for improvement.
Responsibilities:
• Implemented all sales plans and activities in the company to sustain market leadership and secure healthy growth rates.
• Responsible for managing new contracts for customers, renewal of existing contracts, sending monthly invoices to customers and following up for timely payment from customers.
• Managed customer disputes and concerns regarding company services, ensured prompt resolution and maintained the highest level of customer satisfaction.
• Investigated and evaluating staffing models, and explored impact of various staffing models on business objectives.
• Generated monthly reports on sales achievements, competitors’ activities, sales & collection vs target, while recommending corrective actions wherever required.
• Handled all administrative duties including reporting, time sheets, schedule adherence and the maintenance.
Responsibilities:
• Provided leadership to the team to support Hyundai Al Majdouie’s vision and mission; developed and implemented an aggressive business plan, forecasted sales volume, and engaged and motivated the team to achieve key goals.
• Managed branch operations, supervised all sales and marketing activities in the branch to meet the sales targets and secured growth and profitability in compliance with the company business plan.
• Monitored sales activities and marketing campaigns, and represented the company at various events and trade shows.
• Conducted extensive market research, monitored competitors’ activities, analyzed emerging trends in the automobile industry and accordingly developed and implemented appropriate action plan.
• Identified new business opportunities in the market and implemented strategies to achieve the planned objectives.
• Motivated high-performance teams to promote the continued growth of the group through effective reward systems.
• Ensured that the sales team meets all KPI's including sales units, contribution, customer satisfaction target (CSV - Customer Service Value) & associated automobile businesses like accessories, insurance etc.
Responsibilities:
• Accomplished assigned sales targets by the company on a consistent basis, and generating monthly end reports on performance metrics.
• Developed new market planning for the year using business acumen, customer feedback, and market knowledge.
• Generated reports and paperwork required in selling products and services to ensure a smooth sale of equipment.
• Motivated and trained high-performance teams to promote the continued growth of the group through effective reward systems.
Business Administration
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