Malavika Kalendran

• Executed daily ground operations in full compliance with company SOPs, DGCA regulations and ICAO standards.
• Maintained 100% safety, security and procedural adherence during operations.
• Coordinated with Flight Crew, Air Traffic Control (ATC), Maintenance, and Ground Handling teams to ensure
smooth and timely flight operations.
• Supported on-time performance (OTP) through efficient passenger processing and operational coordination.
• Assisted in safety audits, incident reporting, and implementation of corrective actions.
• Delivered high-quality customer service while managing operational challenges in a dynamic airport environment.
• Managed passenger check-in, boarding, and documentation verification
• Coordinated baggage handling to ensure accurate and timely loading