General Banking Operation
dubai islamic bank (dib)
Total years of experience :18 years, 11 Months
Receiving, Counting, Sorting, scanning and Custody of cheques
Ensure technical and Signature verification of cheques and deposit slips and
Processing of inward clearing, in-house and collection cheques and their respective return cheques.
Processing of outward clearing and their respective return cheques as well as processing of inward/ outward collection cheques.
Resolve day to day inquiries related to Clearing Unit.
To authorize Cheque related entries as per system limit
o receive and count working cash at beginning of shift
o identify customers, validate and cash checks
o accept cash and checks for deposit and check accuracy of deposit slip
o process cash withdrawals
o perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
o perform services for customers such as ordering bank cards and checks
o receive and verify loan payments, mortgage payments and utility bill payments
o attempt to resolve issues and problems with customer's accounts
o explain, advise on and promote bank products and services to customer
o balance currency, cash and checks in cash drawer at end of each shift
o answer inquiries regarding checking and savings accounts and other bank related products
o Deposit account and Finance account documentation
o Dealing with customer complaints in a friendly manner
o Collation of Statistics for management reporting.
o Active involvement in branch sales planning to meet the targets.
o Execution, distribution, recording of customer instructions.
o Assists clients in transferring money to different destinations through Western Union and Cash Express.
o Assists clients in the exchange of money of different currencies.
o Responsible for issuance of Demand Draft.
o Selling and buying traveler’s cheques.
o Process new insurance policies,
o Modifications to existing policies, and claims forms.
o Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records.
o Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
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