Management Consultant
RTA
Total years of experience :13 years, 4 Months
In process to establish this knowledgable Company.
Currently, I am in the process to patent a framework structure for the alignment between Business Process management and HRM/HRD towards an Innovative and Automatic framework where employees are the centric focus and their creativity and innovation are one of the main assets any business would have in order to sustain its presence, delivered services and products, market shares and satisfied customers.
2015 Service Management: Managing services in the telecom industry
Publications - Deposit Number in Jordan National Library 2015/6/3004
2015 Data Driven Excellence Manager: An excellence driven framework
(Full Book in English & Arabic) Publications - Deposit Number in Jordan National Library 2015/7/3232 & 2015/8/4030
2015 Excellence in Customer Service Award: Award Framework & Criteria
(Award in English & Arabic) Publications - Deposit Number in Jordan National Library 2015/8/4159 &2015/7/3233
2015 Excellence in School Projects and Initiatives
(Award in Arabic) Publications - Deposit Number in Jordan National Library 2015/7/3406
2015 DDEM Training Program Syllabus - Full detailed training overview (Syllabus in English & Arabic) Publications - Deposit Number in Jordan National Library 2015/7/3407 & 2015/8/4029
Excellence Awards Management (National Level).
Mystery Shopper, Customer Satisfaction, Employees Satisfaction Schemes Development and management (National Level).
Prgram Manager.
Excellence Assessors Development and Excellence assessment process development and management.
Excellence Awards criteria development.
Change Management Leader.
Organizational Excellence Road map advisor.
Organizational Excellence Consultant.
Achievment:
Excellence Awards Leader
Excellence Award’s criteria/Questionnaires development (Short Term & Long Term)
2nd Cycle Excellence in Public Service Award Project Manager
3rd Cycle Excellence in Public Service Award Project Manager
Development of an Excellence Aid Initiatives Framework agreed on by Jordan’s Prime Ministry
Committee member for transferring 85 governmental organizations’ KAA assessment reports to 5 overall initiatives to be implemented in Jordan’s Governmental Sector, Amman, Jordan
Research Project Leader
2 BSc Final Year Projects - King Abdullah II Center for Excellence Hashemite University, Amman, Jordan
Initiated an overall and comprehensive change management framework structure to put King Abdullah II Center for Excellence on the track of excellence towards continuous improvement, catalyze their employees innovation and creativity, involve customers in their excellence journey, improve their suppliers/partners relationship towards effective co-creation of value, efficient stakeholders satisfaction and an overall customer centric strategy (internally and Externally).
Developed an overall excellence in customer service framework and created long term excellence award criteria for the excellence in customer service in the Jordanian public sector based on my past studies, thesis, and experiences.
Center's Vision:
To be the primary catalyst in developing a more consistently competitive Jordan
Created training materials for Key Performance Indicators, Benchmarking, Balance Score Card; along with exercises, templates, case studies.
Trainer for KPI, Benchmarking, Balance Score Card, Excellence Criteria, Excellence Models, Excellence Awards, RADAR Assessment Tool.
Trained and coached 400 Jordan Public sector employees in a 6 months period, who have implemented techniques and provided very positive feedback for training material, exercises provided, case studies implements and coaching afterwards.
Organize and implement relevant training courses for individuals and organizations on issues and topics related to quality, standards.
Develop and Prepare a training materials in different subjects related to excellence and quality.
Designing presentations.
Delivering specific courses.
Assure the quality of all training in line with training department procedures.
Monitoring yearly training plans.
Monitoring and maintaining the internal quality management system in cooperation with quality department.
Developing & improving on processes, procedures and all relevant forms.
Initiating Corrective actions and/or preventive actions in cooperation with quality department.
Follow up with all departments regarding the excellence model and criteria development.
Conducting market research in cooperation with related departments.
Responsibility of statistical analysis of all data and information related to award results and provide the required studies and recommendations.
Electrical Department Coordinator at O&M Project; Princess Noura Bent Abdulrahman University.
Consultant.
Electrical Engineer.
Contracts management.
Contractors management.
Owner management.
Administrative issues
Data Analytics.
Data Management.
Lead the synchronization between the electrical department in 8 million square meters project (Princess Noura Binat Abdul Rahman University for woman) with an overall framework for asset management, performance management and partners/suppliers relationship -MAXIMO-.
Procurement Manager Including: Purchasing, Global Prices Analysis, Bank Payments (CAD, Letter of Credit, CIA), ERP, Letter of Credit Discrepancies Management, Suppliers Relationship/Partnership Management.
Business Development Including: Setting new strategies for internal and external process development, Developing procurement department relationships with suppliers and partners around the world
Lead the procurement department in a large scale petrochemical company and managed $0.5 million procurements within a strategic management framework.
FMEA Process Introduction Includes: Coordination between organization's different departments for Setting; Process organizational structure, Jobs hierarchy, Training/Tools needs, Process involvement in PLCP, Process involvement in project management processes, Process customization to fit within organization's requirements, Presenting process's roll out progress to senior management, Application of RAS through process introduction, New process synchronization with existing company's processes of QC & QA, New process synchronization with existing company's QA & QC processes for introduction of generic overall database.
Researcher in the domain of Machines Conditional Monitoring, Sensor Fusion, Sensors/Data Correlation, Bayesian/Kalman Filters
Managing and Leading a 2 years R&D project in conjunction with TSB and the University of Portsmouth.
Project Budget: 218K GBP.
Initiated 4 patents in the field of machines conditional monitoring, data storage predictive failures and data centers management.
Lead a change management process in a multinational company where a new process was introduced to better deliver effective products, ensure effective relationship between the different departments and support the continuous improvements, innovation and creativity inside each of the participated employees.
Nominated for KTP Business Leader Award, UK - Nominated among 8 employees by line manager.
Research Project Leader - BSc Final Year Project - Xyratex/University of Portsmouth, Portsmouth, UK
Managing company's services and customers requirements to efficiently fulfill customers' demands in alignment with EDF Energy strategies and policies.
Trainer for new joiners.
Support students with learning difficulties to understand their BSc lectures.
Provide students with learning difficulties with lectures notes.
Explain difficult topics in attended lectures for students with learning difficulties.
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MSc Dissertation: Managing Services in the Telecom Industry. "Analyzing and evaluating service strategies in relation to markets logic, customer involvement, co-creation and partner/supplier selection through collecting and analyzing data from a large telecom operator and a service provider in Jordan".
BSc Project: Wireless/Wire Sensor Arrays in Monitor and Control Indoor and Outdoor Environments "An environmental controller was designed which uses the GSM-mobile communication technology for remote monitoring and control".
4 A-levels 9 O-levels