Malgorzata Marczak

Areas of accountability:
-understand and implement the vision and mission of language kindergarten
-understand children enrollment targets
-communicate effectively with staff, parents, owner and local authorities to ensure a harmonious and professional work environment.
-improve teaching effectiveness and children's achievement as measured through standardized assessment tests
-proposing new programs or suggestions
-staff recruitment
-finance and administration

Responsible for organization and management concerning the running of the business and meeting the targets. Formulating the kindergarten development plan to offer high quality of care and education.
Supervision over the team of the pedagogical staff (conducting observations and providing feedback to the teachers-15 people). Effective organization and coordination of psychological and pedagogical assistance (e.g. developing the individual education plans- IEP). Taking responsibility for the evaluating effectiveness of the programs.
Successfully developing the syllabuses of some classes to meet the needs of children.
Carrying out structured records of the pre-school in accordance with applicable laws. Supporting the owners in staff recruitment and training. Developing a positive image of the pre-school among prospective customers and maintaining contacts with parents and the local educational authority.

Selected main achievements:
-Improvement of practices and processes that ensure consistency and rigor in children’s assessment and tracking
-Developing structured and target oriented customer service procedures
-In 2015 and 2016 awarded a prize by the owners of Private Kindergarten-for outstanding work and for the enrichment of educational programs
-Implementing and conducting personally: math classes, fairy tale therapy, speech therapy
-Negotiating a supply of stationary at better than current terms

High profile position including responsibility for the smooth operation and management of the branch and ongoing business growth. Ensuring that the targets are achieved according to the assigned Key Performance Indicators (KPI) and Profit and Loss worksheet (P&L). Specializing in advising on language, business and intercultural training. Playing a key role in the areas of planning and development of courses to meet the needs of individual students.
Ensuring seamless customer care (large study groups) and counseling, including full pre-and post-sales coordination in accordance with corporate procedures and the ISO 9001 standard.
Proactive new business development - within the business and private sector (the promotion of the Berlitz brand: networking - conferences, seminars, workshops, fairs).
Liaised with and formed good relationships with the CEO’s, heads of HR departments of corporate clients and other business partners to facilitate transactions with ease. Taking responsibility for co-creation and successful implementation of company sales plans.
Managed reporting to the member of management board and country manager (prepared and presented weekly and monthly management’s reports). Responsible for success in staff management (30 people): recruitment, counseling, administrative issues.

Selected main achievements:
- Outstanding sales achievements - in the company of 15 sales people my monthly results (in the field of educational and business courses) for 20 years have always been in the top 3
- Winner of the European competition for the highest sale of virtual lessons (Berlitz 2013)
- Winner of a special prize presented by The President of the Management Board of Berlitz Poland for the highest value of corporate contracts (2013)
- Increased the level of customer satisfaction regarding their training received (up to 98%) (Berlitz 2014)
- Obtained the ISO 9001 (quality management) certificate (Berlitz 2010)
- Reduction of unsolved customer complaints to zero
- Playing a key role in creating Berlitz’ marketing campaigns
- Renowned participant in conferences, fairs etc. as a leading expert in the area of language and intercultural training

Delivery of high-level customer service role, including standard administrative tasks. Providing customers with excellent language training throughout the world (managed time allocation, travel arrangements etc.). Proactive business development, including sales presentations for courses offered by the company. Successful implementation and of the sales plans to achieve sales targets. Maintaining positive business contacts with foreign contractors, mainly located in: Great Britain, USA and Malta.

Selected main achievements:
- Repeatedly exceeding sales goals
- Reputation as a good team player

Effectively conducting English lessons for children aged 7-14 years old. Writing and maintaining reports on the results of the tuition. Working with Headteacher to ensure children meeting the criteria for various levels. Adjusting programs and activities to the pupil’s needs. Cooperating closely with other class teachers.