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Malik Alqadi, Customer Service Representative

Malik Alqadi

Customer Service Representative·Extensya

Jordan

Bachelor's degree, Marketing

Work experience

Total years of experience: 2 years, 3 months

Customer Service Representative

December 2024 - January 2026

Extensya

Amman, Jordan Remote

December 2024 - January 2026

• Handled customer inquiries and complaints professionally
• Maintained high customer satisfaction through effective communication RESOLVED issues quickly while following company policies

Company industry:
Call Centers & Customer Care Outsourcing

Receptionist

January 2023 - January 2024

Rotana Hotels & Resorts

Amman, Jordan

January 2023 - January 2024

• Assisted guests and ensured high-quality service standards
• Coordinated room service and guest requests efficiently
• Maintained professionalism in a fast-paced environment

Company industry:
Hospitality & Accomodation

Education

AAU

January 2029

January 2029

Bachelor's degree, Marketing

Jordan

Skills

CUSTOMER SERVICE

Intermediate

COMMUNICATIONS

Intermediate

DIGITAL MARKETING

Intermediate

GO PROGRAMMING LANGUAGE

Intermediate

HOSPITALITY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

PROFESSIONALISM

Intermediate

QUALITY ASSURANCE

Intermediate

STRESS MANAGEMENT

Intermediate

WRITING

Intermediate

Languages

Arabic

Beginner

English

Beginner