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Mamdouh Krayem , Operations Manager

Mamdouh Krayem

Operations Manager·L’Antica Pizzeria da Michele

Saudi Arabia

Bachelor's degree, Hospitality And Tourism

Work experience

Total years of experience: 7 years, 7 months

Operations Manager

January 2024 - Present

L’Antica Pizzeria da Michele

Jeddah, Saudi Arabia

January 2024 - Present

• Lead full restaurant operations, ensuring premium guest experience and service consistency
• Manage P&L;, budgeting, and financial forecasting to achieve profitability targets
• Supervise and develop 25+ employees, improving productivity and service standards
• Optimize inventory and reduce food cost through effective supplier management
• Ensure full compliance with HACCP and food safety regulations
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Branch Manager

January 2022 - January 2023

Sahseh Restaurant

Tripoli, Lebanon

January 2022 - January 2023

• Directed front and back of house operations, increasing customer retention by 20%
• Implemented training programs improving team performance and morale
• Streamlined supply chain operations and vendor coordination
• Maintained strict food safety and hygiene standards
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Management

Restaurant Manager

January 2020 - January 2022

Pounders

Mecca, Saudi Arabia

January 2020 - January 2022

• Managed end-to-end restaurant operations including staffing and customer service
• Increased monthly sales by 30% through marketing and upselling strategies
• Developed SOPs to improve operational efficiency and consistency
• Led performance management and staff development initiatives
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

RESTAURANT MANAGER

January 2019 - January 2020

Poul Doré

Tripoli, Lebanon

January 2019 - January 2020

• Managed daily restaurant operations and led the service team to maintain high standards of customer satisfaction.
• Supported menu planning and promotional activities to enhance the guest experience and business performance.
• Managed cash handling procedures and daily restaurant closing processes.
• Improved guest retention by focusing on service quality and enhancing the overall dining experience.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

RESTAURANT SUPERVISOR

January 2018 - January 2019

Huqqa Restaurant

Batroun, Lebanon

January 2018 - January 2019

• Supervised daily restaurant operations and ensured smooth service flow.
• Assisted with recruitment, employee onboarding, and staff training.
• Resolved customer concerns professionally to maintain guest satisfaction and loyalty.
• Ensured compliance with hygiene, food safety, and workplace safety standards.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Lebanese International University

March 2019

March 2019

Bachelor's degree, Hospitality And Tourism

Lebanon

GPA (point): 3.4 out of 4

GPA (point): 3.4 out of 4

Skills

customer service

Expert

BUDGETING

Expert

COST CONTROL

Expert

CUSTOMER RETENTION

Expert

FINANCIAL FORECASTING

Intermediate

HOSPITALITY

Expert

LEADERSHIP

Expert

MANAGEMENT

Expert

OPERATIONS

Expert

PROFIT AND LOSS P&L MANAGEMENT

Expert

SUPPLIER MANAGEMENT

Intermediate

FOOD SAFETY AND SANITATION

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS MANAGEMENT

Intermediate

SALES

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

HOSPITALITY MANAGEMENT

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

PROFITABILITY MANAGEMENT

Intermediate

RESTAURANT OPERATION

Intermediate

TEAM LEADERSHIP

Intermediate

WORKFORCE PLANNING

Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Italian

Beginner

Training and Certifications

Certifications
food safety and hygiene
boeker
Feb 2018
Training
management
Lebanese international university
Jul 2020

Hobbies and interests

basketball