Manal Al Helwany, Data Analysing & Visualizing

Manal Al Helwany

Data Analysing & Visualizing

Weqayah Ajman

Location
United Arab Emirates - Dubai
Education
Diploma, Information Technology
Experience
10 years, 8 Months

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Work Experience

Total years of experience :10 years, 8 Months

Data Analysing & Visualizing at Weqayah Ajman
  • United Arab Emirates - Ajman
  • My current job since August 2022

Achievements: Developed a daily updated Excel sheet that calculates monthly false alarms and their correlation with the fire maintenance company (AMC), determines the percentage ofAMCs exceeding specific false alarms limits all over Ajman, identifies peak alarm timings, and includes many other various valuable details.
Job Skills/ Key points:
• Daily update for Fire Alarms Report for the Project Director
• Data analysing & visualizing using MS Excel
• Using formulas of MS Excel

Customer Service Specialist at Weqayah Ajman
  • United Arab Emirates - Ajman
  • My current job since August 2022

Achievements: Successfully managed interactions with over 1952 clients, resulting in a record of 3466 machines registered and paid for.
Job Skills/ Key points:
• Responding to customer inquiries and assisting them via phone, email, or virtually
• Solving customer complaints or issues in a timely and satisfactory manner
• Providing system and service information to customers

Senior Administration Officer at Al Shaali Group
  • United Arab Emirates - Ajman
  • September 2019 to July 2022

Achievements: Effectively Oversee all administrative functions, including office operations, procurement, facilities management, and vendor relations, ensuring smooth and efficient day-to-day operations, resulting in a monthly revenue of nearly 150, 000 AED.

Customer Service Representative at Sharjah Police Traffic Department- Typing Center
  • United Arab Emirates - Sharjah
  • April 2015 to August 2019

Achievements: Successfully processed over 70, 000 applications and letters with precision and accuracy.

Education

Diploma, Information Technology
  • at Emirates College for Management and Information
  • January 2015
High school or equivalent, High School certificate in Scientific Department
  • at Al Noor international school
  • January 2013

Specialties & Skills

Administration
Customer Service
Data Analysis
ADMINISTRATION
ACTIVE LISTENING
MULTITASKING
COMMUNICATIONS
CUSTOMER SERVICE
EXCEL FORMULAS
MS POWER BI
MICROSOFT OFFICE SUITE

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certificate in Professionalism in the Office (Certificate)
Date Attended:
April 2024
Certificate in Data Analysis with Python (Certificate)
Date Attended:
April 2024
Certificate in Mastering Microsoft Power BI (Certificate)
Date Attended:
April 2024
Certificate in Mastering Data Analysis using MS Excel (Certificate)
Date Attended:
December 2022

Hobbies

  • Reading Books
    36 Books