Manar Mahmoud

• Lead and scale the Business Development & Account Management function across the MENA region, with a
strong focus on enterprise, government, education, and regulated industries.
• Own revenue growth strategy, pipeline planning, and forecasting, aligning BD targets with company-wide
customer success and retention goals.
• Act as a bridge between Sales, Customer Success, Operations, Finance, and Product, ensuring seamless client
onboarding, delivery continuity, and long-term account expansion.
• Oversee key enterprise accounts and strategic partnerships (including long-term multinational clients), handling
escalations and high-risk negotiations with a solution-oriented approach.
• Design and implement data-driven BD frameworks (KPIs, sales planning methods, RFM) that increase
opportunity quality and institutional engagement.
• Mentor and coach team members on consultative selling, localization solutions, SaaS adoption, and stakeholder
management.
• Play a hands-on role in complex proposals, RFPs, tenders, and pricing models, especially for large-scale
localization and AI-powered language solutions.

• Managing 100+ B2B existing accounts, ensuring full cycle of service and delivery.
• Served as the primary relationship owner for high-value enterprise accounts across UAE, Qatar, and the wider
MENA region.
• Managed the full customer lifecycle: onboarding, enablement, adoption tracking, renewal, and expansion for
localization platforms and services.
• Conducted Monthly Reporting meetings, translating operational data and KPIs into actionable insights for
management and internal stakeholders.
• Coordinated closely with Project Management, QA, Linguistic teams, and Finance to ensure delivery excellence
and minimize operational friction.
• Identified upsell and cross-sell opportunities by deeply understanding client workflows, regulatory
requirements, and content ecosystems.
• Built long-term relationships with universities, NGOs, and institutional clients, managing large-scale, multi
language translation programs.
• Acted as a trusted advisor, not just a vendor contact — driving retention through value realization, not price
dependency.

• Managed a diverse portfolio of 60+ B2B accounts, ensuring consistent engagement, satisfaction, and delivery
alignment.
• Led proposal creation, online demos, client presentations, and tender responses for localization and digital
language solutions.
• Collaborated with Operations to identify account growth opportunities and fix internal challenges.
• Ensuring forecasting accuracy and reporting health using FreshWorks, Incorta and internal tracking systems.

• Led and coached a 2-member sales team, managing performance, inbound qualification, and deal progression
across multiple service lines.
• Owned the inbound sales cycle end-to-end, working closely with the Marketing team to increase lead quality,
conversion rates, and revenue contribution from inbound channels.
• Partnered with Marketing on demand generation strategy, aligning campaigns with sales feedback to improve
market exposure and inbound revenue growth.
• Played a key role in Go-To-Market (GTM) planning for new markets, including Turkey and Singapore, supporting
market entry through tailored messaging, service positioning, and pricing inputs.
• Successfully sold and scaled Digital Marketing services, including:
◦ Website Development & Management
◦ SEO strategy & Auditing
◦ Google Ads campaigns
◦ Lead generation packages
• Contributed to opening new revenue streams by positioning Torjoman as a full digital solutions partner, not just
a language services provider.
• Worked cross-functionally with delivery and marketing teams to ensure smooth handover, client satisfaction,
and repeat business.

• Working on full outbound sales cycle from lead generation and prospecting efforts across multiple sectors,
consistently converting opportunities into long-term enterprise clients.
• Managed the full inbound sales cycle, including qualification, follow-ups, email campaigns, proposal
preparation, and deal closure.
• Monitored and handled targeted email outreach and inbound campaigns, improving lead engagement and
pipeline quality.
• Acted as a supporting sales partner on key government accounts, contributing to opportunity management,
compliance alignment, and proposal development.
• Consistently achieved and exceeded assigned sales targets, maintaining strong pipeline health and forecast
accuracy.
• Successfully won 2 major tenders, each with a 3-year duration, strengthening Torjomans long-term revenue
base and market credibility.
• Functioned as an acting Sales Team Lead for 3 team members, providing guidance on prospecting,
qualification, and deal progression despite not holding a formal lead title
• Collaborated closely with Marketing and Operations to ensure smooth client onboarding and service
delivery post-sale.

• Acted as a key liaison between global clients, educators, and internal technical/product teams within an EdTech
SaaS environment.
• Sales assistant to Key Account Managers with tenders, annual sales reports, credit memos, and renewals.
• Managed orders, quotations, and invoicing via Salesforce and Oracle.
• Improved ticket resolution speed by optimizing internal communication and escalation workflows.
• Investigating customers claims of shortages, damages and losses with concerned parties.

Chemist, Microbiologist and Lab Manager

Assistant