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Manar Mahmoud, Business Development Team Lead

Manar Mahmoud

Business Development Team Lead·Torjoman

Egypt

Master's degree, Strategic Management

Work experience

Total years of experience: 12 years, 4 months

Business Development Team Lead

May 2025 - Present

Torjoman

Dubai, United Arab Emirates

May 2025 - Present

• Lead and scale the Business Development & Account Management function across the MENA region, with a
strong focus on enterprise, government, education, and regulated industries.
• Own revenue growth strategy, pipeline planning, and forecasting, aligning BD targets with company-wide
customer success and retention goals.
• Act as a bridge between Sales, Customer Success, Operations, Finance, and Product, ensuring seamless client
onboarding, delivery continuity, and long-term account expansion.
• Oversee key enterprise accounts and strategic partnerships (including long-term multinational clients), handling
escalations and high-risk negotiations with a solution-oriented approach.
• Design and implement data-driven BD frameworks (KPIs, sales planning methods, RFM) that increase
opportunity quality and institutional engagement.
• Mentor and coach team members on consultative selling, localization solutions, SaaS adoption, and stakeholder
management.
• Play a hands-on role in complex proposals, RFPs, tenders, and pricing models, especially for large-scale
localization and AI-powered language solutions.

Company industry:
Translation & Document Processing
Job role:
Sales

Senior Account Manager

January 2024 - Present

Torjoman

Dubai, United Arab Emirates

January 2024 - Present

• Managing 100+ B2B existing accounts, ensuring full cycle of service and delivery.
• Served as the primary relationship owner for high-value enterprise accounts across UAE, Qatar, and the wider
MENA region.
• Managed the full customer lifecycle: onboarding, enablement, adoption tracking, renewal, and expansion for
localization platforms and services.
• Conducted Monthly Reporting meetings, translating operational data and KPIs into actionable insights for
management and internal stakeholders.
• Coordinated closely with Project Management, QA, Linguistic teams, and Finance to ensure delivery excellence
and minimize operational friction.
• Identified upsell and cross-sell opportunities by deeply understanding client workflows, regulatory
requirements, and content ecosystems.
• Built long-term relationships with universities, NGOs, and institutional clients, managing large-scale, multi
language translation programs.
• Acted as a trusted advisor, not just a vendor contact — driving retention through value realization, not price
dependency.

Company industry:
Translation & Document Processing
Job role:
Accounting and Auditing

Account Manager

January 2023 - December 2023

Torjoman

Dubai, United Arab Emirates

January 2023 - December 2023

• Managed a diverse portfolio of 60+ B2B accounts, ensuring consistent engagement, satisfaction, and delivery
alignment.
• Led proposal creation, online demos, client presentations, and tender responses for localization and digital
language solutions.
• Collaborated with Operations to identify account growth opportunities and fix internal challenges.
• Ensuring forecasting accuracy and reporting health using FreshWorks, Incorta and internal tracking systems.

Company industry:
Translation & Document Processing
Job role:
Accounting and Auditing

Senior Business Development Executive – Sales Team Lead

January 2022 - December 2022

Torjoman

Dubai, United Arab Emirates

January 2022 - December 2022

• Led and coached a 2-member sales team, managing performance, inbound qualification, and deal progression
across multiple service lines.
• Owned the inbound sales cycle end-to-end, working closely with the Marketing team to increase lead quality,
conversion rates, and revenue contribution from inbound channels.
• Partnered with Marketing on demand generation strategy, aligning campaigns with sales feedback to improve
market exposure and inbound revenue growth.
• Played a key role in Go-To-Market (GTM) planning for new markets, including Turkey and Singapore, supporting
market entry through tailored messaging, service positioning, and pricing inputs.
• Successfully sold and scaled Digital Marketing services, including:
◦ Website Development & Management
◦ SEO strategy & Auditing
◦ Google Ads campaigns
◦ Lead generation packages
• Contributed to opening new revenue streams by positioning Torjoman as a full digital solutions partner, not just
a language services provider.
• Worked cross-functionally with delivery and marketing teams to ensure smooth handover, client satisfaction,
and repeat business.

Company industry:
Translation & Document Processing

Business Development Executive

November 2020 - December 2021

Torjoman

Dubai, United Arab Emirates

November 2020 - December 2021

• Working on full outbound sales cycle from lead generation and prospecting efforts across multiple sectors,
consistently converting opportunities into long-term enterprise clients.
• Managed the full inbound sales cycle, including qualification, follow-ups, email campaigns, proposal
preparation, and deal closure.
• Monitored and handled targeted email outreach and inbound campaigns, improving lead engagement and
pipeline quality.
• Acted as a supporting sales partner on key government accounts, contributing to opportunity management,
compliance alignment, and proposal development.
• Consistently achieved and exceeded assigned sales targets, maintaining strong pipeline health and forecast
accuracy.
• Successfully won 2 major tenders, each with a 3-year duration, strengthening Torjomans long-term revenue
base and market credibility.
• Functioned as an acting Sales Team Lead for 3 team members, providing guidance on prospecting,
qualification, and deal progression despite not holding a formal lead title
• Collaborated closely with Marketing and Operations to ensure smooth client onboarding and service
delivery post-sale.

Company industry:
Translation & Document Processing
Job role:
Translation

International Customer Support (ICS)

January 2019 - August 2020

Pearson

Cairo, Egypt

January 2019 - August 2020

• Acted as a key liaison between global clients, educators, and internal technical/product teams within an EdTech
SaaS environment.
• Sales assistant to Key Account Managers with tenders, annual sales reports, credit memos, and renewals.
• Managed orders, quotations, and invoicing via Salesforce and Oracle.
• Improved ticket resolution speed by optimizing internal communication and escalation workflows.
• Investigating customers claims of shortages, damages and losses with concerned parties.

Company industry:
Primary, Prep, & Secondary School

Senior Chemist

April 2018 - December 2018

Makkah Medical Center

Cairo, Egypt

April 2018 - December 2018

Company industry:
Medical Hospital
Job role:
Quality Control

Laboratory Specialist

September 2014 - April 2018

Star Medical Center

Cairo, Egypt

September 2014 - April 2018

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Chemist,Microbiologist and Lab Manager

September 2013 - March 2014

Trust Lab

Cairo, Egypt

September 2013 - March 2014

Chemist, Microbiologist and Lab Manager

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

Chemist

September 2013 - March 2014

Trust Labs

Cairo, Egypt

September 2013 - March 2014

Company industry:
Medical Clinic
Job role:
Quality Control

Pharmacist Assistant

June 2013 - July 2013

Fatthala Pharmacy

Cairo, Egypt

June 2013 - July 2013

Assistant

Company industry:
Pharmaceutical Manufacturing
Job role:
Sales

Pharmacist Assistant

June 2013 - July 2013

Fatthalla Pharmacy

Cairo, Egypt

June 2013 - July 2013

Company industry:
Pharmacies
Job role:
Medical, Healthcare, and Nursing

Education

Arab Academy of Maritime Science

February 2027

February 2027

Master's degree, Strategic Management

Egypt

Cairo University

July 2013

July 2013

Bachelor's degree, Chemistry / Geology

Egypt

studied chemistry with different branches and also geology.
View attachment

Cairo University

June 2013

June 2013

Bachelor's degree, Chemistry And Earth Sciences

Egypt

Skills

Phlebotomy
Expert
Phlebotomy
Expert
Hematology
Expert
Hematology
Expert
Parasitology
Expert
Parasitology
Expert
Microbiology
Expert
Microbiology
Expert
Chemistry
Expert
Chemistry
Expert
Internet
Expert
Internet
Expert
Microsoft Office 2007
Intermediate
Microsoft Office 2007
Intermediate
Microsoft office 2003
Expert
Microsoft office 2003
Expert
ACCOUNT GROWTH
Intermediate
ACCOUNT GROWTH
Intermediate
BIDDING
Intermediate
BIDDING
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CHEMISTRY
Intermediate
CHEMISTRY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
STRATEGIC MANAGEMENT
Intermediate
STRATEGIC MANAGEMENT
Intermediate
Phlebotomy
Expert
Phlebotomy
Expert
Hematology
Expert
Hematology
Expert
Parasitology
Expert
Parasitology
Expert
Microbiology
Expert
Microbiology
Expert
Chemistry
Expert
Chemistry
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Korean

Beginner

French

Beginner

Japanese

Native Speaker

Training and Certifications

Certifications
Business Modelling and Financial Planning
Professional Performance Marketing, SEO Program
Digital Marketing Fundamentals, Advanced SEO Training
SEO Fundamentals
Diploma in Sales Management
Customer Service Foundations
Nanodegree in Digital Marketing

Hobbies and interests

Self-Learning

MOOC

Reading