Client Relationship Manager
Clip the Deal
Total years of experience :12 years, 8 Months
- Managing and expanding the client base through business development, key account management and partnerships.
- Managing campaign performance, analytics and reporting.
- Generating reports and delivering product and business insights
- Supervising the redemption process and assuring a smooth delivery.
- Analysis of sales data, forecasting, planning and goal alignment.
- Assisting in marketing campaign designing and digital marketing of the product.
- Managing customer relationships with regards to product, service and support queries.
- Project management - including proposal preparation, fieldwork management and supervision & preparing and delivering project deliverables.
- Handling various types of market research projects involving data collection, desk research and data analysis.
- Supervising and managing the Primary Research studies, including CATI, CAPI and CAWI.
- Preparing presentations & project deliverables and report writing.
- Responding to both in-house and client queries.
- Developing and nurturing the leads.
- Promoting Think Positive Research to its existing client base and to prospective clients through collaboration with its business development team.
- Updating the company website and blogs.
- Mining industry-specific market and business information, using various resources and using that information to deliver personalised customer insights.
- Handling various types of market research projects involving Data Mining, Database Management, Account Profiling, Market Assessment etc.
- Developing models for different industry segments to cover information of high business relevance to customers.
- Working through different modules that cater to vast datasets of companies, themes, markets and sources that power the information
- Solving complex content problems and building logics that help the organization to have a competitive advantage.
- Creating newsletters for customers
- Handled a team of 3-4 associates and worked closely with them to cover various industry specific projects and motivated and developed them for the achievement of organizational as well as personal goals.
- Gather hospitality industry specific market and business information, using internal and external research resources such as industry journals, analyst reports as well as information databases.
- Handle various types of market research projects involving Competitive intelligence, Account Profiling, Market Assessment, Trends Analysis, Benchmarking, Strategic research, Go to market planning etc.
- Generate and coordinate Contacts/ Lead generation activities based on data gathering from online tools and databases and to devise and evaluate methods and procedures to collect data.
- Support the sales and marketing teams in coordinating and providing necessary contact and account information for handling opportunities through timely response to Market Research requests. Act in capacity of a project manager for specific projects undertaken.
- Engaging in proposals, collaterals and white paper creation primarily for consulting and other web ventures as well.
- Takes the responsibility of seeing the MR request through completion while adhering to Service Levels of timeliness, completeness and accuracy.