Store Manager
Life Pharmacy
Total years of experience :14 years, 10 Months
• Developing business strategies to raise our customers’ pool, expand store traffic and optimize profitability.
• Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customer satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintaining outstanding store condition and visual merchandising standards.
• Proposing innovative ideas to increase market share.
• Dealing with all issues that arises from staff or customers (complaints, grievances etc.)
• Welcoming the customer and providing personalized customer service of the highest level.
• Updating existing databases with changes and the status of each customer/prospective customer.
• Effectively communicating the ongoing promotions and offers to customers.
• Effectively dealing with customer complaints/returns. Using the most appropriate way to communicate with different behavior types.
Manage customer service calls with clients in U.S.A. regarding technical enquires
Regularly update and maintain CRM
Participate in the development and implementation of marketing strategies
Work across different time zones
Recognized as the youngest executive for being soft spoken
Nazrana Chikan Industries
Marketing Assistant (Part Time Job) May 2009 - December 2012
◆ Communicate with clients worldwide about enquiries and orders
◆ Develop product catalogues and presentations for customers
◆ Manage the record of enquiries, orders and their status
◆ Liaise with the design and production team to follow up on orders and delivery
◆ Assist the Business Development Manager during sales meetings
Customer Care Executive November 2010 - June 2011
◆ Manage customer service calls with clients in U.S.A. regarding technical enquires
◆ Regularly update and maintain CRM
◆ Participate in the development and implementation of marketing strategies
◆ Work across different time zones
◆ Recognized as the youngest executive for being soft spoken