Techincal support specialist
SumHR Pvt ltd
Total years of experience :8 years, 0 Months
OS Installation and taking backup data.
Creating the user hardware and software ticket
Troubleshooting Technical related issues remotely
Understanding the user issues and work accordingly
Monitoring and Assemble and disassembly the system.
Printer installation and configure the network
Working knowledge of troubleshooting ticketing.
System formatting, updating all system driver.
Co-ordination with the vendor and updated daily report.
Installing the software applications, updating windows, creating the user account.
IT support application and ticket issue handling and incident problem .
Monitoring and troubleshooting Technical related issues remotely
Assemble and disassembly the system.
Printer installation and configure the network
Demonstrated expertise in configuring, installing and troubleshooting PC systems,
IT support application and ticket issue handling and incident problem
Also coordinating with vendor and admin management.
Support the digital issue
Microsoft XP and Vista, win 7, win 10, MS office applications, network configuration, and memory Management.
Installing the software applications,
Working knowledge of remote access: Remote Desktop and Virtual Private Network
working in a wireless network environment.
Troubleshooting system issues with knowledge base configuring all Hardware and Software requirements.
Assemble and disassembly the system.
Work with other support groups and vendors to provide seamless support to others branch
Monitor, analyse and address reliability and performance issues.
Have the ability to work independently to understand, analyse and resolve various issues
Monitoring and troubleshooting Technical related issues remotely
Excellent written and oral communication and inter-personal skills are essential. Have Strong leadership skills. Ability to take direction and responsibility. Team player Ability to handle multiple assignments.
Troubleshooting system issues with knowledge base configuring all hardware and Software requirements.
Assemble and disassembly the system.
Work with other support groups and vendors to provide seamless support to others branch
Monitor, analyse and address reliability and performance issues.
Have the ability to work independently to understand, analyse and resolve various issues
Monitoring and troubleshooting Technical related issues remotely in providing the excellent by Remote Access
Ghousia College of Engineering, Visveswariah Technological University
