Mansoor Farhan, ICT Support Officer

Mansoor Farhan

ICT Support Officer

WFP , WHO , YEOC

Location
Yemen - Sanaa
Education
Bachelor's degree, Computer and Network Engnieer
Experience
14 years, 10 Months

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Work Experience

Total years of experience :14 years, 10 Months

ICT Support Officer at WFP , WHO , YEOC
  • Yemen - Sanaa
  • My current job since May 2018

­Monitor installation of Solar system, PABX, Yahclick Satellite, Network cabling and ADSL installation.
­Responsible for installation of IT equipment.
­Responsible for configuration of the IT equipment.
­Provide regular IT technical support to ensure the IT equipment system is fully operational when needed.
­Conduct regular preventive maintenance of IT equipment and services.
­Provide user support in use of IT equipment, MS Office application, antivirus tool and any related IT issue.
­Assist in producing management reports.
­Conduct online audio/video meeting with other EOCs, WHO and WFP as when needed.
­Generate regular IT reports, as required, for internal and external use.
­Coordinate with WFP sub-office and Country Office on anything related to IT.
­Liaise with local supplier and contractor on IT related issues including Solar Power.
­Ensure to register users’ incident request in EOC helpdesk system.
­Data backup, archive and restore.
­Coordinate with WFP/ETC staff to ensure compliance with customer requirement, policies, standards and procedures.
­Manging problem and restore service operation as quickly as possible and minimize the adverse impact on EOC.

Project Coordinator at How I Strart
  • Saudi Arabia - Riyadh
  • January 2017 to November 2017

Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
­Communicate with customers and follow up their projects.
­Receive inquiries and complaints from customers regarding their projects.
­Ensuring project deadlines are met.
Undertaking project tasks as required.
­Conducting daily and weekly reports on the progress of projects.
­Follow up suppliers to supply necessary project supplies.
­Follow-up of the authorities to extract the various licenses.
­Follow-up design Department to complete the identities of projects.
­Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
­Follow up the marketing department for new projects.
­Documenting and following up on important actions to project management.
­Review project contracts to ensure service level agreement SLA.
­Providing administrative support as needed.
­Organizing, attending and participating in stakeholder meetings.

IT Administration at Dar Qraa't Centre
  • Saudi Arabia - Riyadh
  • May 2017 to September 2017

Manage IT equipment.
Install network and computer system.
Maintain, repair and upgrade the operating system including hardware and software.
Monitor the performance of existing computer systems and IT infrastructures.
Sort and mange electronic archive.
Ensure all media form electronic archive is available when and where need.
Ensure all media electronic archive is disclosed to only who have a right to know.
Data backup, archive and restore.

Administrative Support Officer at M3ahad Center for educational Consulting
  • Saudi Arabia - Riyadh
  • June 2015 to November 2016

­ Provide IT support, including initial support and contacting IT service provider.
­ Ensuring IT equipment and network under control and solve any incident and problem when they occur.
­ Monitoring server and network and make sure up on running.
­ Content and technical management of website.
­ Telephone calls and messages.
­ Processing of mail (internal, external, fax and email).
­ Information dissemination to all relevant staff.
­ Document copying and collating.
­ Maintain office filing systems.
­ Update and maintain supply of office forms.
­ Booking of maintenance and service of office equipment.
­ flight book, meeting Room bookings as order.
­ Archiving documents and client files where directed.
­ Design and Order business cards and name tags for staff.
­ Design porches, guides, and flayer as needed.
­ Arrange for couriers as required.

Computer department administrator at ALCI Institute
  • Yemen - Al Mukalla
  • January 2014 to April 2015

­ Attend lectures.
­ Prepare lectures for quiz sections.
­ Prepare review materials for quiz sections.
­ Hold regular office hours.
­ Tutor students.
­ Prepare assignments.
­ Grade assignments.
­ Prepare test questions.
­ Proctor exams.
­ Maintain grading records.
­ Maintain course attendance records.
­ Calculate quarter grades.
­ Prepare lecture materials.
­ Present lectures.
­ Prepare handout materials.
­ Review literature.

IT Trainer& Supervisor at SPIE For Oil & Gas Services
  • Yemen - Sanaa
  • April 2013 to May 2013

Evaluation of the efficiency of training programs and the outcomes of learning.
Responsibility is to support and train learners to deliver skills with the help of learning technologies.
Prepare such environment and resources which can make anybody easy to learn anything. It also includes the setup of IT equipment where they are necessary.
define the sets of skills that are needed to execute different tasks.
develop an appropriate combination of informal as well as formal activities of development.
design the material that can be used in providing the courses of training. These materials include the manuals, handouts, exercises and a lot more.

Computer Dept. Administrator at Applied American INSTITUTE
  • Yemen - Sanaa
  • May 2008 to March 2013

­ Attend lectures.
­ Prepare lectures for quiz sections.
­ Prepare review materials for quiz sections.
­ Hold regular office hours.
­ Tutor students.
­ Prepare assignments.
­ Grade assignments.
­ Prepare test questions.
­ Proctor exams.
­ Maintain grading records.
­ Maintain course attendance records.
­ Calculate quarter grades.
­ Prepare lecture materials.
­ Present lectures.
­ Prepare handout materials.
­ Review literature.

Education

Bachelor's degree, Computer and Network Engnieer
  • at Andalus University
  • August 2008

Very good

Diploma, Network
  • at Andaluse University
  • September 2007

MCSE

High school or equivalent, Since
  • at Iben Alwazeer School
  • January 2003

ثانوية عامة قسم علمي معدل 80%

Specialties & Skills

Communication Skills
OFFICE MANAGEMENT
TECHNICAL SUPPORT
TRADING
Administrative support
Knowledge of all Microsoft office applications and operating systems.
Experience of setting up and maintaining hardware and software systems
Communicating technical information to non-technical personnel.
Testing and evaluating new technology
Responding within agreed time limits to call-outs
E-Marketing
Graphics Design

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Technical Support and Helpdesk (Training)
Training Institute:
Online
ITIL Foundation (Training)
Training Institute:
UDERY Online Education
إدارة المشاريع كمهارة حياتية (Certificate)
Valid Until:
April 2026
Rabeez Qualtiy System (Certificate)
Date Attended:
September 2012
Valid Until:
September 2012

Hobbies

  • الهندسه و التدريب و تطوير الذات