Marcelle Jackson, Human Resources Manager

Marcelle Jackson

Human Resources Manager

Al Ittihad Drug store (IDS)

Location
United Arab Emirates - Dubai
Education
Diploma, CIPD Level 5 Intermediate Diploma in Human Resource Management
Experience
9 years, 4 Months

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Work Experience

Total years of experience :9 years, 4 Months

Human Resources Manager at Al Ittihad Drug store (IDS)
  • United Arab Emirates - Dubai
  • My current job since September 2019

Al Ittihad Drugstore is the leading pharmaceutical and FMCG distributor in the UAE region.

- Redesigned recruitment assessment program, introducing video interviews, improving efficiency, and reducing turnover by 18%
- Introduced an ATS system which helped to streamline the recruitment process and reduce the recruitment timeline
- Revamped the onboarding process by introducing E-guides and creating a more thorough experience for new recruits
- Ensured a headcount growth of 40% and a retention rate of 79% in 1.5years
-Implemented monthly employee engagement activities to motivate staff, which led to an increase in overall employee satisfaction from 58% to 77%
- Manage a recruitment portfolio of roughly 48 positions per year, spread across various different levels and functions
- Manage a team of 4 responsible for talent acquisition, compensation & benefits, training, labor relations, welfare, and administration

Human Resources Generalist & EA to BOD at Al Ittihad Drug Store
  • United Arab Emirates - Dubai
  • May 2016 to September 2019

Al Ittihad Drugstore is the leading pharmaceutical and FMCG distributor in the UAE region.

- Administered compensation, benefits, employee relations, recruiting, hiring, and training for 170 associates
-Coordinated first-ever Women's Empowerment program to promote awareness to our female employees
- Classified over 100 resumes per recruitment drive according to desired roles and vacancies
- Examined the learning and development courses for employees and advised the suitable course to over 170 employees
- Leveraged LinkedIn to decrease job posting costs by 11%
- Conducted more than 90 orientations for all business levels to increase retention and ensure a smooth transition
- Assisted with the design and implementation of comprehensive training programs for corporate sales and soft skill training
- Collaborated with CEO & Board of Directors for any due diligent related matters regarding the holding company subsidiaries

Case Manager at National Probation Service
  • United Kingdom - Liverpool
  • November 2014 to February 2016

A statutory criminal justice service that supervises high-risk offenders in England and Wales. My responsibilities involved;
-Preparation and delivery of detailed reports to support court appearances and hearings
- Recommended and instituted treatment and rehabilitation plans
- Facilitated training, guiding and mentoring of team members in relation to the established rehabilitation & support plans in collaboration with the supervisor
- Assisted with the design and delivery of rehabilitation programs
- Developed individual protocols, intervention strategies & documentation guidelines
- Successfully collaborated with internal and external parties to ensure delivery of Multi-Agency Public Protection Arrangements
- Managed and enforced court orders administered to offenders
- Meticulous record keeping to ensure review processes are conducted efficiently and effectively
- Effective management of high-volume schedules and meeting all court-related deadlines

Education

Diploma, CIPD Level 5 Intermediate Diploma in Human Resource Management
  • at Avado
  • April 2021
Master's degree, Human Resource Management
  • at University of Liverpool
  • May 2019
Master's degree, Criminal Justice
  • at Liverpool John Moores University
  • October 2014

Bachelor's degree, Psychology
  • at University of Liverpool
  • June 2013

Diploma, Psychology
  • at Saddleback College
  • June 2010

Specialties & Skills

Recruitment
Employee Engagement
Project Management
Human Resources
Training
DELIVERY
DOCUMENTATION
ADMINISTRATION
CONSULTING
EXECUTIVE MANAGEMENT
HUMAN RESOURCES
Employee Engagement
Communications
Recruitment
Training
Project Management

Training and Certifications

Master Trainer and Facilitator (Certificate)
Date Attended:
January 2018