Margarita Kiseleva

• Managing daily front-of-house operations for a high-end restaurant
• Improving the overall dining experience for guests
• Working in constant collaboration with waitstaff
• Collaborating with the kitchen staff
• Managing high flow of guests at events and special occasions

• greeting and seating guests
• managing reservations and receiving calls from guests
• addressing guests complaints and issues with diplomacy
Dealing with clients issues and consulting them on the process of acquiring services
provided by the state.
Relevant skills and knowledge acquired in this position:
• addressing complicated issues regarding the services that the client needs to
apply for
• working with multi-step payment issues
• managing clients complaints

Supervision of existing shops and new shop launches and hiring staff.
Relevant skills and knowledge acquired in this position:
• ability to run organisational processes smoothly;
• effective approaches to maintain staff motivation
• knowledge of cashier programmes and working with POS
• ability to perform transactions accurately
• doing sales reports and supply reports