آنجيا Vera Sanchez, Sales and marketing manager/ Duty manager - Edinburgh

آنجيا Vera Sanchez

Sales and marketing manager/ Duty manager - Edinburgh

Frankenstein (Glendola leisure)

البلد
المملكة المتحدة
التعليم
بكالوريوس, Sales and trade
الخبرات
12 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 2 أشهر

Sales and marketing manager/ Duty manager - Edinburgh في Frankenstein (Glendola leisure)
  • المملكة المتحدة
  • أشغل هذه الوظيفة منذ أبريل 2015

Manager on duty at the weekends: Delegating tasks, running shifts, customer service, management, recruitment, training.

Developing the sales and marketing plan to promote the business. Including social media and networking events.
Creation of strategies to meet the sales targets. Activities such as events, promotions and offers.
Building a database of potential future clients.
Attending self-generated sales meetings with clients.

Reservations manager/Duty manager -London في Silk and Grain (Glendola leisure)
  • المملكة المتحدة
  • يوليو 2014 إلى أبريل 2015

Meeting and greeting visitors to the restaurant in a polite and friendly manner.
Dealing with customer's enquiries and needs directly.
Managing phone system, taking enquiries, processing bookings and deposits.
Meetings and networking events.
Manager on duty in charge of the restaurant.
Exclusive customer service/private parties as requested.

Supervisor/ Duty manager - London في Prince Alfred (Glendola leisure)
  • المملكة المتحدة
  • أبريل 2013 إلى يوليو 2014

Responsible for leading the team and maintaining an excellent customer service. Supervising the running of the restaurant and dealing with any situation that may arise. Also in charge of maintaining a high and active profile in the pub.
Duties:
Working with the General Manager to improve sales and service levels.
Supporting and advising staff when they are in difficulty.
Managing the social media with active marketing and promoting the business.
Maintaining hygiene and Health and Safety procedures at the highest standard.
Reporting staff hours to the Payroll department.
Reviewing customer's feedback to improve the service levels.
Helping with paperwork and customers complaints.
Giving advice to customers about food and wine.
Assisting in the recruitment, training and development of staff.
Monitoring the team performance, delegating on them individual tasks to do.
Opening and closing procedures and ensuring the security of the building.
Management and organization of TPVs and money.

Supervisor - London في Mirabel
  • المملكة المتحدة
  • أبريل 2012 إلى أبريل 2013

Customer service.
Running the restaurant by myself at the weekends with 4 members of staff.
Running shifts: Including cash out and opening/closing procedures.

الخلفية التعليمية

بكالوريوس, Sales and trade
  • في Miguel de Cervantes
  • مارس 2007

Bachelor in social science Merit high. -Senior technician in sales and trade. Subjects studied: Marketing Trade Sales Customer service Logistics ...

Specialties & Skills

Administration
Social Media Marketing
Marketing
Hospitality Management
Customer Service
BUSINESS PLANS
CLOSING
CUSTOMER SERVICE
GENERAL MANAGEMENT
MANAGEMENT
MARKETING
MICROSOFT MONEY
NETWORKING
PAYROLL PROCESSING
RECRUITING

اللغات

العربية
مبتدئ
الانجليزية
متمرّس
الاسبانية
اللغة الأم

التدريب و الشهادات

Flow hospitality: the bartender and the waiter (الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
January 9999
WSET level 1 (الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
January 9999
Flow hospitality: customer service (الشهادة)
تاريخ الدورة:
January 2013
صالحة لغاية:
January 9999
Flow hospitality: cocktails (الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
January 9999
Flow hospitality: coffee (الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
January 9999
Red cross first aid (الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
January 9999
Flow hospitality: service that sells (الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
January 9999
Barista level 2 - KIMBO (الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
January 9999
BIIAB Level 2. Award in Beer and Cellar Quality and management (الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
January 9999
Flow hospitality: Health and safety (الشهادة)
تاريخ الدورة:
January 2013
صالحة لغاية:
January 9999
Flow hospitality: wine (الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
January 9999
Flow hospitality: Food safety (الشهادة)
تاريخ الدورة:
January 2013
صالحة لغاية:
January 9999
Flow hospitality: allergies (الشهادة)
تاريخ الدورة:
January 2015
صالحة لغاية:
January 9999

الهوايات

  • Reading, going out, shopping