Sales and marketing manager/ Duty manager - Edinburgh
Frankenstein (Glendola leisure)
Total years of experience :12 years, 2 Months
Manager on duty at the weekends: Delegating tasks, running shifts, customer service, management, recruitment, training.
Developing the sales and marketing plan to promote the business. Including social media and networking events.
Creation of strategies to meet the sales targets. Activities such as events, promotions and offers.
Building a database of potential future clients.
Attending self-generated sales meetings with clients.
Meeting and greeting visitors to the restaurant in a polite and friendly manner.
Dealing with customer's enquiries and needs directly.
Managing phone system, taking enquiries, processing bookings and deposits.
Meetings and networking events.
Manager on duty in charge of the restaurant.
Exclusive customer service/private parties as requested.
Responsible for leading the team and maintaining an excellent customer service. Supervising the running of the restaurant and dealing with any situation that may arise. Also in charge of maintaining a high and active profile in the pub.
Duties:
Working with the General Manager to improve sales and service levels.
Supporting and advising staff when they are in difficulty.
Managing the social media with active marketing and promoting the business.
Maintaining hygiene and Health and Safety procedures at the highest standard.
Reporting staff hours to the Payroll department.
Reviewing customer's feedback to improve the service levels.
Helping with paperwork and customers complaints.
Giving advice to customers about food and wine.
Assisting in the recruitment, training and development of staff.
Monitoring the team performance, delegating on them individual tasks to do.
Opening and closing procedures and ensuring the security of the building.
Management and organization of TPVs and money.
Customer service.
Running the restaurant by myself at the weekends with 4 members of staff.
Running shifts: Including cash out and opening/closing procedures.
Bachelor in social science Merit high. -Senior technician in sales and trade. Subjects studied: Marketing Trade Sales Customer service Logistics ...
