Head of ticketing department
British Airways
مجموع سنوات الخبرة :7 years, 11 أشهر
•Reports directly to the Owner/General Manager of British Airways.
•Practice excellent communication skills, both verbal and written.
•Answer guest’s inquiries professionally & correctly and responds to guest’s requests in a competent manner.
•Make outbound calls informing customers of event changes or cancellations.
•Provide web site assistance to users.
•Answer event questions and provide customers with the best customer service in the business.
•Additional daily duties include printing, fulfilling and mailing of tickets and other tasks related to customer service.
•Handle the releasing of cash and check payment of all transaction of the company.
•Attend client events when requested.
•Maintain the strictness confidentiality on all matters relating to the company.
•Ensure reporting deadlines are met.
•Receives, opens, sorts all incoming mail; dispatches outgoing mail.
•Motivate and inspire others, encouraging and empowering the success of others; creating enthusiasm, and a desire to excel, gaining support & commitment from others, while promoting a healthy life balance.
•Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community, encouraging this behavior in others.
•Liaise with other departments within the company to ensure efficient and regular communication of activities.
•Assist the GM in responding guest’s complaints without delay, following up on feedback of various concerned departments and preparing reply. Keep trace of VIP Clients for VIP treatment and make courtesy calls when necessary.
HEAD OF TICKETING DEPARTMENT
From 2005 till 2011
BRITISH AIRWAYS
* Reports directly to the Owner/General Manager of British Airways.
* Practice excellent communication skills, both verbal and written.
* Answer guest's inquiries professionally & correctly and responds to guest's requests in a competent manner.
* Make outbound calls informing customers of event changes or cancellations.
* Provide web site assistance to users.
* Answer event questions and provide customers with the best customer service in the business.
* Additional daily duties include printing, fulfilling and mailing of tickets and other tasks related to customer service.
* Handle the releasing of cash and check payment of all transaction of the company.
* Attend client events when requested.
* Maintain the strictness confidentiality on all matters relating to the company.
* Ensure reporting deadlines are met.
* Receives, opens, sorts all incoming mail; dispatches outgoing mail.
* Motivate and inspire others, encouraging and empowering the success of others; creating enthusiasm, and a desire to excel, gaining support & commitment from others, while promoting a healthy life balance.
* Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community, encouraging this behavior in others.
* Liaise with other departments within the company to ensure efficient and regular communication of activities.
* Assist the GM in responding guest's complaints without delay, following up on feedback of various concerned departments and preparing reply. Keep trace of VIP Clients for VIP treatment and make courtesy calls when necessary.
TICKETING SUPERVISOR
From 2004 till 2005
CORDOBA TRAVEL AGENCY
* Practice excellent communication skills, both verbal and written.
* Answer guest's inquiries professionally & correctly and responds to guest's requests in a competent
manner.
* Make outbound calls informing customers of event changes or cancellations.
* Provide web site assistance to users.
* Answer event questions and provide customers with the best customer service in the business.
* Additional daily duties include printing, fulfilling and mailing of tickets and other
tasks related to customer service.
* Maintain the strictness confidentiality on all matters relating to the company.
* Receives, opens, sorts all incoming mail; dispatches outgoing mail.
* Motivate and inspire others, encouraging and empowering the success of others;
creating enthusiasm, and a desire to excel, gaining support & commitment from others, while promoting a healthy life balance.
* Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community, encouraging this behavior in others.
* Liaise with other departments within the company to ensure efficient and regular communication of activities.
2002 - 2004: INSTITUTE ST.BASIL FOR LANGUAGES & TOURISM ALEPPO, SYRIA
2001 - 2002: BACCALAUREATE OF SCIENCE ADNAN AL MALKI SCHOOL ALEPPO, SYRIA