Maria Papa

Emirates Airlines, In flight Cabin Crew March 2012-Present
• Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board);
• Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
• Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
• Serving meals and refreshments to passengers;
• Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
• Giving first aid to passengers where necessary;
• Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers;
• Completing paperwork, including writing a flight report.

Ralph Lauren Corp., Club Monaco, Store Experience Toronto District Manager February 2010 - March 2012
• Lead, plan, deliver, train and motivate all in-store sales force team
• Develop in-store contests and other incentive program designed to drive sales
• Build the strength of the talent pool in specific area (s) of the store
• Participate in the development of the store annual business plan
• Lead the development and implementation of the annual business plan and budget for specific areas of the store.
• Assist in Management training and developing
• Fill in store management position until permanent management team has been selected and trained.
• Communicate with Director of stores about business performance and budget results
• Assist in recruiting of potential candidates
• Provide support in different stores in the country where more training and developing is needed

Ionian Tan and Spa, Owner and CEO 2009 -2012
• Owned and actively operated a tanning salon and spa in the area of Oakville, Toronto Canada
• Recruited, hired and trained skilled part time and full time and part time employees
• Successfully built and maintained a clientele of over 4000 customers
• Designed and executed add campaigns for the growth of the company
• Designed and implemented new services and packages for customers
• Maintained an active reimbursement and insurance package for employees
• Attended seminars and workshops contributing to the development of products and services provided by the salon.

Groupe Dynamite Inc. District Sales Supervisor March 2008-February 2010
• Assist in the recruitment and hiring of the most qualified managers to meet the district's needs.
• Conduct orientation, train and coach the management staff in execution of daily tasks and to maximize sales.
• Participate in administering company policies and developing long-range goals and objectives.
• Coordinate sales promotion activities and pricing of merchandise.
• Oversee preparation of merchandise placement and displays.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Analyze marketing potential of new and existing store locations and recommend additional sites or closing of existing stores.
• Coordinate new store openings and/ or closing of existing locations.
• Ensure that proper channels of communication exist between the stores and headquarters.
• Oversee compliance of Store Managers with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the stores by performing required audits.
• Help solve problems that affect the stores service, efficiency, and productivity.
• Inspect premises of stores to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances.
• Any other tasks as assigned from time to time.

BCBG Max Azria, District Manger January 2007 - March 2008
• Managing and building customer relations by understanding their unique needs and requirements
• Providing solutions to problems and directly addressing customer concerns
• Hiring and training management teams
• Deal with suppliers and distributors to maintain inventory needs of the District
• Develop and train managers and employees
• Complete evaluations and performance reports for management teams
• Inventing new and exciting ways to maximize sales and excel in customer service
• Help in payroll and HR department
• Overlooking the premises and enforce rules and regulations for a sufficient running of the business.
• Organize events and sales to maximize customer turnaround
• Scheduling
• Actively manage and distribute monthly and yearly budgets
• Report to country director about the needs of the business
• Help in the distribution and visual presentation of new collections
• Recruit and interview possible candidates
• Research new locations for store openings
• Create and maintain business management reports (daily planners, monthly calendar, payroll dollar reports, TY and LY reports, budget analysis)
• Tour stores on regular basis to ensure adherence to company and health and safety policies.

Sunwing Airlines, In-Flight Customer Service Manager December 2005 - January 2007
• Responsible for completing paper work before and after each flight
• Supervise a team of five flight attendants each time
• Communicate with airport officials and the captain
• Follow and enforce rules and regulations of Transport Canada
• Schedule the services offered on board and assign positions for Flight attendants
• Conduct and supervise safety procedures before, during and after each flight
• Conduct a pre-flight meeting to ensure all members of the flight where knowledgeable and able to perform their duties
• Report to company supervisor
• Ensure the well-being and satisfaction of passengers

Mexx retail, Store Manager October 2003 - November 2005
• Manage the overall operation of the store
• To ensure that the assigned store productivity, sales and profitability goals are achieved or exceeded
• Provide excellent customer service standards and to ensure they are practiced by all staff members
• Devise and implement store planning and staff development programs to achieve sales, profitability and development objectives.
• Comply with and implement the company's ethics among all staff
• Recruit, train, motivate and develop the team to optimize store performance to reflect the brand qualities
• Establish effective management of store personnel within payroll budgets to guarantee optimum shop floor cover at key trading periods
• Be responsible for achieving the highest standards of visual merchandising and presentation in line with pre-determined company initiatives whilst setting and maintaining the highest housekeeping standards
• Ensure that all customer complaints are dealt with in a sympathetic and timely manner and that a monitoring process is established in order that effective and timely solutions to customer issues are put in place
• Supervised full and part-time employees
• Completed scheduling and arrangement of shifts
• Efficiently communicate with the store manger

Extend-it Inc., District Manager
September 2001 - September 2003
• Manage total store level operations, including staff hiring, training, evaluation and work schedules
• Handle budget planning and tracking, accounting and payroll
• Coordinate inventory control, receiving; merchandising and store maintenance
• Achieved the highest sales growth in region
• Established sales goals, managed budgets and devised sales forecasts
• Established a unique training program that was used to train all employees for other locations as well
• Achieve and, wherever possible, exceed sales and profit budgets and corporate and individual productivity goals for self, team and store
• Be responsible for planning, co-ordination and implementation of a store event and promotional calendar
• Represent the company in trade shows and conventions in all of Canada and the United States
• Together we were able to have our products picked by all major distributors in Canada and achieved a 120% sales increase
• Maximize customer conversion and add on selling results by close monitoring of KPI measurements
• Set, communicate, monitor and achieve the highest standards of customer care
• Ensure that merchandising objectives, operating standards and controllable costs are managed effectively
• Ensure all staff possess excellent product knowledge and are regularly trained on new merchandise prior to launch
• Ensure that stock levels are regularly reviewed and maintained to maximize sales and liaise direct the merchandising team to ensure store adhering to the required stands. Where necessary, take corrective action
• Developed action plans to increase sales, address problem areas and capitalize on trends and identify ways to increase sales through analysis of the store business sales reports
• Physically visited all stores to supervise and train employees, deliver and count inventory
• Schedule meetings to present new products or training materials
• Assist in payroll and new ways to advertise our products