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Maria Tasic, Restaurant General Manager

Maria Tasic

Restaurant General Manager·The Cheesecake Factory , M.H. Alshaya Co.

Bahrain

Bachelor's degree, Information System and technology

Work experience

Total years of experience: 15 years, 3 months

Restaurant General Manager

October 2017 - Present

The Cheesecake Factory , M.H. Alshaya Co.

Al Muharraq, Bahrain

October 2017 - Present

• Overseeing daily operations with meticulous attention to detail, responsible for the success of a four hundred seat restaurant with more than two hundred staff, generating $10 million in annual sales
• Strategically managing business activities during a global pandemic and economic crisis, involved in operations restructuring including new head counts per each store, closing non-profitable stores, relocating founds in high performing brands, developed new sales formats and canals
• Supervising, coaching, training, monitoring and mentoring personnel and management, setting clear goals and expectations, providing relevant feedback and discipline as required
• Establishing, implementing and overseeing effective business plans, systems, processes, controls, policies and standard operating procedures to increase production and maximise profits
• Delivering a high standard of sales, administrative, marketing and financial support
• Identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates
• Preparing strategic and annual forecasts and budgets; analysing variances and initiating corrective actions
• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries
• Developing and implementing marketing, advertising, public and community relations programmes
• Maintaining professional and technical knowledge by tracking emerging competitor trends
• Attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices and participating in professional societies
• Liaising with account manager to control purchases and inventory
• Inventory stock management, forging exceptional relationships with local vendors, securing timely delivery of top-quality inventory
• Identifying and eliminating inventory issues including excess ordering, rising shrinkage and poor storage, while reducing food costs by 8%.
• Negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports
• Producing various reports, presentations, analyses, correspondence and other documentation
• Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements
• Maintaining security systems

Company industry:
Hospitality & Accomodation
Job role:
Management

Senior Manager

October 2013 - September 2017

The Cheesecake Factory , M.H. Alshaya Co.

Al Farawaniyah, Kuwait

October 2013 - September 2017

Company industry:
Retail & Wholesale
Job role:
Management

Assistant Food And Beverage Manager

May 2012 - September 2013

ADVANCED FUTURE GROUP INTERNATIONAL, Kuwait City

Al Farawaniyah, Kuwait

May 2012 - September 2013

• Planning, organising, directing and controlling staff performance, ensuring the achievement of KPI and sales targets
• Coordinating supply chain functions including procurement and transportation monitoring
• Overseeing warehouse operations
• Customer service and liaison, establishing client base with long-term contracts
• Building strong working relationships and effective communication channels with suppliers and other key stakeholders
• Developing and analysing reports on purchasing and selling activities for top management
• Organising documentation required for customs clearance
• Producing various reports, analyses, correspondence and other supply chain documentation
• Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements

Company industry:
Sales Outsourcing
Job role:
Management

Food & Beverage Assistant Manager

March 2011 - April 2012

Advanced Future Group International, Kuwait Sity,KUWAIT

Kuwait

March 2011 - April 2012

March 2011 - April 2012
Food & Beverage Assistant Manager: Responsible for monitoring and assisting all sales activities by providing
administrative support at all times; thereby, resulting in achievement of sales targets

- Participated in formation of the new department within the company through analyzing local market, targeting
customers, defining marketing tactics, sales strategies, preparing budgets, pricing and full work flow
- Improved the enterprise resource planning (ERP) software system
• Worked close with IT development team to implement and refine the user requirements
• Improved the existing software by reflecting the new department's requirements, which resulted in avoiding the costs of buying new software
- Manage daily inventory
• Modified the inventory control system, minimizing the errors by 95% and reducing personnel requirements from 3
employees to 1
• Improved over-stocking and out-of-stock incidents by 90%
- Organized, planned, coordinated and executed over 20 events and exhibitions
• Assembled teams for each event and assigned responsibilities based on each employee's core competencies
• Saved 70% of the marketing budget for year 2012/2013 through effective assignments and avoiding non-value added
services
• Designed and created flyers/posters/company profile and other marketing material for distribution
- E-marketing assistance
• Decreased e-marketing expenses by deploying successful e-marketing strategies using social networks and blogs

Company industry:
Sales Outsourcing
Job role:
Sales

Education

UNIVERSITY OF BELGRADE

February 2011

February 2011

Bachelor's degree, Information System and technology

Serbia

GPA (percentage): 90%

GPA (percentage): 90%

UNIVERSITY OF BELGRADE, SERBIA September 2005 - February 2011 Master of "Engineer of Organizational Sciences", Department of Informational Systems and Technologies • Program average 9 out of 10 (equivalent to 90%) • Earned a full Scholarship from the Ministry of Education, City of Belgrade, Serbia • Awarded by the City of Vranje for being a talented student

­SVETOZAR MARKOVIĆ HIGHSCHOOL

July 2005

July 2005

High school or equivalent, Maths, Physics and IT

Serbia

GPA (percentage): 95%

GPA (percentage): 95%

- SVETOZAR MARKOVIĆ HIGHSCHOOL, Nis, SERBIA June 2001- June 2005 • Awarded the "Specialized Mathematical Talent Award" for the talented students from the City of Vranje for being the first citizen in that City to graduate with that certificate • Earned Nish's Scholarship for the Talented Students • Earned multiple awards for outstanding performances in Maths, Physics and IT

Skills

• Customer service and liaison
Expert
• Customer service and liaison
Expert
• Team leadership
Expert
• Team leadership
Expert
• Inventory control
Expert
• Inventory control
Expert
• Business management
Expert
• Business management
Expert
• Sales and marketing
Expert
• Sales and marketing
Expert
• Budget development
Expert
• Budget development
Expert
• Creative problem solving
Expert
• Creative problem solving
Expert
• Business development
Expert
• Business development
Expert

Languages

English
Expert
Serbian
Expert