Mariam AlTerkawi

Manage and supervise daily office operations and administrative activities. Ensure the office is properly organized, clean, and presentable at all times Coordinate office housekeeping and cleanliness standards and follow up with service providers. Propose and implement innovative ideas to improve office appearance, functionality, and work environment. Maintain office supplies and stationery, ensuring availability and cost-effective usage, Obtain quotations and coordinate approvals for office items, supplies, furniture, and services whenever required Maintain records and inventory of company assets, office equipment and furniture. Coordinate with suppliers, vendors, and maintenance contractors for office-related requirements, Ensure timely maintenance and smooth functioning of office facilities and equipment. Provide administrative and secretarial support to the CEO, including managing schedules, meetings and appointments Assist the CEO with correspondence, documentation, reports, and presentations as required. Coordinate travel arrangements and official requirements for the CEO when needed Handle confidential and sensitive information with professionalism and discretion. Act as the direct point of contact between all the employees and the outsourced HR department. Coordinate HR-related documentation, including onboarding, offiboarding, employee records leave, and attendance. Communicate HR policies, internal circulars, and announcements to employees as instructed. Maintain proper filing systems for administrative and HR-related documents, Perform any other duties assigned by the CEO or management in line with the nature of the job

Managed the full recruitment cycle, including job posting, CV screening, interviews, and onboarding of new staff.
Administered the company’s LinkedIn recruitment platform, created job ads, and managed candidate communication.
Sent official announcement emails to all employees regarding new hires and HR updates.
Prepared employment offers, contracts, and collected required joining documents.
Maintained accurate and compliant employee records (digital and physical).
Monitored attendance, leave records, and supported monthly payroll preparation.
Coordinated employee performance appraisals and maintained evaluation reports.
Organized internal training sessions and supported staff development programs.
Ensured compliance with labor laws, company policies, and Ministry of Health requirements.
Provided administrative and HR reports to management when needed.

Responsible for handling HR and administrative operations including documentation, data management, onboarding, and employee records.
Coordinated the full recruitment cycle for medical and nursing staff, including screening candidates, shortlisting, arranging interviews, and following up with agencies and applicants.
Prepared job offers, contracts, and onboarding requirements while ensuring accuracy and compliance with company policies and local labor regulations.
Coordinated schedules, appointments, and daily operations related to staffing needs and client requirements.
Managed communication between departments, staff, and external parties regarding inquiries, schedules, and documentation.
Assisted in processing medical insurance requests, visa-related documentation, and staff inquiries.
Maintained recruitment trackers, databases, and periodic reports to support staffing and operational planning.
Supported the HR department in improving workflow efficiency and ensuring timely hiring to meet operational demands.

• Answering, transfer calls and taking messages.
• Arranging appointments.
• Typing and preparing reports.
• Filing & managing database.
• Organizing meetings, producing agendas & taking meetings minutes.
• Sending & Receiving e-mails.
• Acting as a receptionist and/or meeting and greeting clients.
• Handling tasks in coordination with the HR Department.
• Using various computer packages “Word, Excel, and PowerPoint”.
• Photocopying and printing papers.
• Sending evaluations periods, clearance forms, welcome letters, joying anniversary dates, and birthday’s cards by email to all of the stores in Starco International Company.
• Dealing orders for the stationary of the company like pencils, pen, staples, tape, A4 paper, rubber band, marker…..etc.

خدمة العملاء هي مجموعة من الممارسات التي تهدف إلى تعزيز مستوى رضا العملاء اي الاحساس بأن الخدمة أو المنتج قد نال رضا العميل و بتعريف أدق : هي العملية التي يتم من خلالها تلبية احتياجات وتوقعات العملاء من خلال تقديمه خدمة ذات جودة عالية ينتج عنها رضا العملاء. وتتفاوت أهمية خدمة العملاء حسب نوع المنتج ونوع العميل، فمثلا العميل الخبير يتطلب خدمة أقل من المبتدئ سواء كان سلعة أو خدمة, ويكون خدمة العملاء أكثر أهمية في شركات تقديم الخدمات مثل الاتصالات أو الإنترنت أكثر من الشركات التي تقدم السلع . لذا نستطيع وصف العمل على انه تسويق و بيع منتجات وخدمات الشركة ، العمل على توفير الخدمة الجيدة للعملاء قبل عملية الشراء و بعدها و أثناء التنفيذ, والعمل على تحصيل المستحقات المالية, و ذلك حسب نظام المبيعات الخاص بالشركة و ضمن طريقة عملها و ضوابطها .

خدمة العملاء هي مجموعة من الممارسات التي تهدف إلى تعزيز مستوى رضا العملاء اي الاحساس بأن الخدمة أو المنتج قد نال رضا العميل و بتعريف أدق : هي العملية التي يتم من خلالها تلبية احتياجات وتوقعات العملاء من خلال تقديمة خدمة ذات جودة عالية ينتج عنها رضا العملاء.

وتتفاوت أهمية خدمة العملاء حسب نوع المنتج ونوع العميل، فمثلا العميل الخبير يتطلب خدمة أقل من المبتدئ سواء كان سلعة أو خدمة, ويكون خدمة العملاء أكثر أهمية في شركات تقديم الخدمات مثل الاتصالات أو الإنترنت أكثر من الشركات التي تقدم السلع .

المهام الإدارية : تجهيز المرضيات للموظفين
الكتب الرسمية الخاصة بالشركة, إرسال وإستقبال الإميلات الرسمية, تنظيم مواعيد العمل بمدير الشركة والرد على مكالماته