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Mariam Dhu, Head of Internal Marketing & Communications

Mariam Dhu

Head of Internal Marketing & Communications·Elnefeidi Group

Sudan

Bachelor's degree, Business Management

Work experience

Total years of experience: 26 years, 10 months

Head of Internal Marketing & Communications

October 2012 - Present

Elnefeidi Group

Sudan

October 2012 - Present

-Providing tactical planning & deliver relevant communications internally to advance the goals & priorities of the business.
-Developing & writing communication materials including internal employee communications & communications for regional executives.
-Planning, organizing & coordinating events including tradeshows, customer & partner events & other corporate events with the group organizing committee.
-Interacting & coordinating with all the Marketing authorities in the relevant subsidiaries pertaining to the Group.
-Creating & developing a company-wide-go-market plan, working with the team to execute.
-Creating scripts & supervising the call center agents to ensure the quality & the fluency & accuracy of the response.
-Remodelling the contents of the company profiles pertaining to each subsidiary.

Company industry:
Marketing
Job role:
Marketing and PR

Partner Relationship & Customer Services Manager

November 2011 - October 2012

Vision Valley

Sudan

November 2011 - October 2012

-Improving customer service quality results by studying, evaluating, and re-designing processes & managing the implementation.
-Solving and investigating customer’s long-standing or complex problems passed on by the customer service assistants & handling all customer major complaints.
-Visiting customers for the provision of one-to-one service and assuring the quality of the services.
-Planning the customer reward programs, events etc.
-Assisting in re-building & re-designing the company website.
-Supervising customer service teams, learning about the products or services of the organization and following up-to-date with modifications.
-Maintaining quality relationship with Customers, Suppliers & Partners.
Achievements:
-Created & developed the Manuals & Process flow charts for the entire company, i.e. Customer service, Sales & Marketing dept., Wireless & Network Dept., Procurement and Human resources Dept.
-Ensured the excellence of the services by rectifying the complaints, through one to one meetings with corporate clients.
-Customers rewards plan.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Senior Procurement Officer

February 2009 - October 2010

Jet Net Broadband Co.

Khartoum, Sudan

February 2009 - October 2010

-Analysing yearly purchases & budgets based on data collected from each department & reporting to CFO.
-Responsible for purchasing and negotiating materials, equipment and supplies from vendors for the Company.
-Generated/issued Requests for Quotations (RFQs) and Request for Proposals (RFPs) to prospective suppliers.
-Evaluated vendor quotes and services to determine most desirable supplier(s) for procurement requirements of various commodities.
-Negotiated purchase order pricing, terms and conditions.
-Introducing and maintaining Purchasing Manuals to effectively communicate agreements
Achievements:
-Responsible for purchasing telecoms related hardware and software for the company; Negotiated sales of USD 95, 000 in 2009/2010
-Evaluated vendor’s for enlistment into the company enabling them to quote for projects / supplies. Enlisted 35 Vendors in a year.
-Development and implementation of Procurement Manuals and Vendor Management process.

Company industry:
Telecommunications
Job role:
Purchasing and Procurement

Trade Finance Officer- Grade II

October 2004 - January 2009

United Bank

Dubai, United Arab Emirates

October 2004 - January 2009

Reconciliation
-Reconciling UAE Central Bank’s Accounts Transaction on daily basis.
-Reconciling Nostro Accounts’ and Mirror Accounts’ transactions on daily basis.
Letter of Credits (UCP600)
-Issuing and amending L/Cs
Lodgments under Letter of Credits (UCP500/UCP600)
-Lodging Collection Documents under L/Cs (Payment against documents and documents acceptance)
Settlements / Retirement under Letter of Credits (UCP500/UCP600)
-Retiring collection documents under L/Cs (Payment against documents and documents acceptances)
-Reversing Loans against Trust Receipts
Swift Correspondence
-Working with SWIFT (Paygate / Swift Alliance Messenger- MT202/ 199/ 499/ 700/ 707/ 799/ 999)
Central Processing Unit
-Calculating and processing Inward / Outward Telex Transfers
-Generating Daily MIS reports pertaining to Central Bank’s transactions
-Settlement/Lodgment of cheques under Foreign Bills Collection
-Generating Daily/Monthly MIS for Daily/Total transactions transferred in Foreign Currency

Company industry:
Banking
Job role:
Accounting and Auditing

Project Coordinator

December 2001 - September 2004

Unique Concept Events Management Llc.

United Arab Emirates

December 2001 - September 2004

-Identifying resources and administrative steps needed for project completion, creating presentation for the concepts.
-Contacting appropriate participants such as various internal and external units.
-Providing Visas & relevant documentation for exhibitors (Dubai Global Village 2002 and 2003).
-Reviewing project assignment to determine scope and diversity of involvement and resources needed.
Achievements:
-Sudanese Pavilion- Dubai Global Village 2003
-Canadian Pavilion- Dubai Global Village 2004
-Pitch Presentation for World Youth Football Cup 2003- Abu Dhabi

Company industry:
Advertising
Job role:
Design, Creative, and Arts

Executive Secretary

August 1998 - November 2001

Multi Alfa Group

Sudan

August 1998 - November 2001

-Invoice handling, reporting on feedbacks of logistics and distribution of raw materials.
-Taking minutes of the board and staff meetings and inventory check.
-Documentation
-Handling travel arrangements

Company industry:
Industrial Production
Job role:
Secretarial

Education

Ashwood University

February 2008

February 2008

Bachelor's degree, Business Management

United States

GPA (point): 3.5 out of 4

GPA (point): 3.5 out of 4

Sisters School Khartoum

April 1998

April 1998

High school or equivalent, Arts

Sudan

GPA (percentage): 78%

GPA (percentage): 78%

Skills

Communicator
Expert
Communicator
Expert
Marketing
Expert
Marketing
Expert
Procurement
Expert
Procurement
Expert
Banking
Expert
Banking
Expert
Typing
Expert
Typing
Expert
Communicator
Expert
Communicator
Expert
Marketing
Expert
Marketing
Expert
Procurement
Expert
Procurement
Expert
Banking
Expert
Banking
Expert

Languages

Arabic
Intermediate
English
Expert
Gujarati
Expert
Hindi
Expert

Training and Certifications

Certifications
Customer relationship management
Emirates Institure of Banking & Service
Jan 2009 - Feb 2009
anti money laundering
UB Inhouse workshop
Jun 2004 - Jun 2004
You first Quality & Service
UB Inhouse workshop
May 2007 - May 2007
UCP 600 latest
Emirates Institure of Banking & Service
Dec 2008 - Dec 2008