Enterprise complaint handling senoir specialist
Mobinil telecommunication company
Total years of experience :18 years, 7 Months
Job Tasks: Handling Customer’s billing complaints.
• Investigating and solving customers’ invoices problems.
• Creating OCC forms and making needed calculations.
• Dealing with the billing operation department through different channel (mails and Siebel).
• Reviewing OCC forms
• Handling customer's technical complaints,
• Responsible of first service task, handling their complaints and be sure that mobinil invoices delivered in time.
• : The main purpose is to facilitate & provide possible highest level of customer service that would exceed customer expectations to achieve the highest satisfaction.
• Resolving calls in an efficient & Timely manner.
• Resolves customer complaints in time & treats them as Business opportunities to ensure continuous improvement & developments.
• Keep up to date with Mobinil Products & Services offering.
• A complete & comprehensive understanding to Mobinil Products & Services to provide proper information to customer.
• Appropriately forward customer inquiries requiring special assistance or escalation.
• Fully understands & adheres to company policies & procedures that generate personal /professional credibility & trust.
• Respects & applies company visions & values.
• Positively contribute in up selling of products & value added services to maximize company revenues
.
Duration: (01/10/2005-15/05/2006)
Dept.: Administration
Job title: Administrative assistant.
Job Tasks: Handle Insurance issues, be sure from documents signature cycle, write letters with its translated language, faxing, and send emails
• Duration: (01/10/2005-15/05/2006)
• Dept.: Administration
• Job title: Administrative Assistant to the financial and administrative manager.
• Job Tasks: Handle all admin work, sent emails, translate letters, Invoices
records, handle all Insurance procedures
• Ms Win 95, 98, Me, XP
Computer • Browsing and searching the web using Internet Explorer
• Faculty of Commerce English Section (Bachelor of Commerce) • Major: Accounting • Grade: Good with honor • Current Mobinil Cairo • Duration: (30/5/2006 -Now)
