Office Manager & Business Support (ME & SA )
Takween Advanced Industries
Total years of experience :12 years, 4 Months
1. Provide a prompt and accurate response to all customer queries
2. Responsible for establishing the company, including but not limited to obtaining licenses, certificates, visas, etc...
3. Manage internal staff relations, (letters, insurance, HR related activities, etc..).
4. Business Development Support, (Exhibitions coordination domestic and International)
5. Support proactive work to present product expertise in order to achieve new business
6. Co-ordinate meetings, appointments, bookings, Monitor and maintain office supplies inventory.
Provide efficient and effective administrative support to BU and Sales Team by conducting a high level of customer service, and ensuring that administrative practices are conducted in accordance with company policy
1. Maintains a pro-active contact with customers/client by constantly ensuring customer satisfaction on services rendered.
2. Co-ordinates and answers customer requests for prices, samples, documentation, technical information and ensures that all relevant tasks are handled in an efficient and effective manner
3. Input, update and follow up of projects in Project Management System
4. Prepares presentation material and sales statistics for Account Managers
5. Prepares offers to customers and maintains accurate data in pricing system and customer data base
6. Acts as key internal contact for customers and internal service departments
7. Supports the preparation of Budget, Forecast and Sales reports
Position: Business Support - (ME- GCC Region)
1- Providing a high level of customer service, pro-actively maintaining contact with customers, and ensuring that they are satisfied with the service received.
2- Creating and maintaining office spreadsheets, databases and entering data as required.
3-Submitting sales data to Quick Book “Accounting/ Finance system”.
4- Generate sales quotations for customers on a daily basis, using dedicated sales database systems, Siebel and CRM.
5- Ensure integrity of client information maintained in the database system.
6-Processing routine financial transactions including:
7- Raising and processing orders and invoices, monitoring the progress of same through to completion.
8-Liaising with suppliers and contractors regarding goods and services, obtaining and generating quotations as necessary
9-Processing and following up on products insurance.