Marie-Jo Ourfalian

- Managed content calendars for two client accounts (Vileda and Al-Alpha),
ensuring timely publishing.
- Handled daily community management, responding to comments, DMs, and
queries for the European Union in Lebanon, Vileda and Al-Alpha.
- Supported social media strategy, including copywriting guidelines,
occasion-based planning, and influencer research for Vileda.
- Assisted in marketing campaigns and content production, including social
media shoots and event coverage for Almaza.
- Scheduled posts, suggested new content ideas, and maintained a curated
media reference database for Al-Alpha.
- Recorded meeting minutes and assisted in client communications.

- Created and managed Instagram content end-to-end, including visuals, captions, stories, and product photoshoots.
- Oversaw shop operations, sales, customer service, inventory, and online order fulfillment.
- Tracked sales and engagement to prepare monthly recaps and organized in-store events to strengthen brand visibility.

- Managed guest lists and payment transactions.
- Delivered customer service during peak hours, handling complaints with
professionalism.

- Supporting daily community management on Instagram & Facebook using
Meltwater.
- Managed influencer product shipments and assisted in event
coordination.
- Conducted competitor benchmarks and monitored social media activity.