Marina Martha Pia, Senior Associate

Marina Martha Pia

Senior Associate

Tanfeeth LLC

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Mathematics
الخبرات
21 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :21 years, 6 أشهر

Senior Associate في Tanfeeth LLC
  • الإمارات العربية المتحدة - رأس الخيمة
  • أشغل هذه الوظيفة منذ أبريل 2017

To increase sales of credit cards and other products.
Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service.
Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realized.
To proactively contact customers in portfolio in order to capture higher share of wallet by cross-selling products and marketing new products and services.
Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded.
Explore new market and customer within the assigned territory to enhance sales volumes.

Sales Manager في VIBE Wellness Curators Inc
  • الفلبين
  • أغسطس 2016 إلى مارس 2017

• Generate client leads and make daily client rounds as plotted.
• Make outbound calls to clients and set up meetings for presentations.
• Coordinate with clients and set up events based on their event‟s need.
• Monitor sales and call back inactive clients.
• Create activation events for marketing purposes. ''

Process Expert في Maersk Global Service Centres Philippines Limited
  • الفلبين
  • يناير 2012 إلى أغسطس 2016

2012 - Present (2 years 1 month) Process Expert Maersk Global Service Centres Philippines Limited | National Capital Reg, Philippines
• To ensure that amendments are immediately processed, followed by verbatim conversions of
TDIs into verify copy (ies) within legal stipulations, according to customer requirements and matching Maersk Standards.
• Ensure Transport Documents' Verify Copy and amended Verify Copy are timely sent to the customer
• Ensure NO variation from TDI (unless mentioned otherwise in TNP) to all possible extent
• Ensure error free inputs in Process Shipment stage and Amendment stage in accordance with
TNP/ Legal stipulations.
• Follow special variations, exceptions and customer specific requests (when updated) in GCSS.
• Create and provide legal 'certificates' to respective customers
• Raise clarifications according to the global clarification decision tree and standard clarification
template
• Handling of combines / split Transport Documents.
• Ensure only the legally correct bills are issued, matching customer requirements & in line with
Mærsk standards guidance related to our transport documents.
• Prioritize communication basis business focus in APM mail (BA & PA), OC, GSC Svc Desk.
• Ensure APM standards of e-mail are followed, in terms of content and format.
• Actively participate in trainings and discussions pertaining to Visual Factory
• Facilitate and participate in Idea generation and knowledge sharing for benefit of the team's
productivity, accuracy, timeliness and attitude.
• Be involved with the Organization & Team's continuous improvement drive especially through "Kaizen" initiatives submission.
• Ensure customers are serviced in a professional manner.

Team Leader في Convergys Philippines
  • الفلبين
  • يوليو 2009 إلى يوليو 2011
Production Team Leader في West Contact Services, Inc
  • الفلبين
  • مايو 2007 إلى مايو 2009
Performance Assessment Specialist في West Contact Services, Inc
  • الفلبين
  • مارس 2005 إلى مايو 2007
Agent I and II في West Contact Services Inc
  • الفلبين
  • يوليو 2004 إلى مارس 2005
Math Teacher (Reliever) في Reedley International School
  • الفلبين
  • يوليو 2002 إلى ديسمبر 2002

Teach Math from Middle to Senior High School

Middle School Math Teacher (Reliever) في La Salle Greenhills
  • الفلبين
  • يوليو 2001 إلى مارس 2002

Teach Math from Middle School

Middle School Math Teacher (Reliever) في La Salle Greenhills
  • الفلبين
  • يوليو 2001 إلى مارس 2002

Teach Math from Middle School

Middle School Math Teacher في Lourdes School of Quezon City
  • الفلبين
  • يونيو 2000 إلى مارس 2001

Teach Math from Middle School

الخلفية التعليمية

بكالوريوس, Mathematics
  • في Philippine Normal University
  • مارس 2000

Specialties & Skills

ACCOUNTABLE FOR
APPRAISAL
COACHING
OPERATIONS
OPERATIONS MANAGER
SATISFACTION
TRAINING

اللغات

الانجليزية
متمرّس
الفيلبينية
اللغة الأم
الاسبانية
مبتدئ