Document Specialist
CDK global technologies
Total years of experience :7 years, 4 Months
Worked as part of a cross-functional global team to deliver user and technical documentation for a host of Supply Planning and Sales Planning tools
Scripting and creating interactive on-line help and tutorial videos
Creating and reviewing storyboards for videos for accuracy, compliance with standards, and consistency
Develop, modify and maintain various types of documentation including: procedural software user manual, software user release notes, student guides, training materials, presentations, and job aides
Create Hotfix Release Notes and Administration Guides for fixed quarterly releases
Interacting with business analysts to analyse the user requirements, functional specifications and system specifications
Creating feature videos and product launch videos using Camtasia Studio 8
Working on an agile/scrum development team participating in daily scrums
Senior Technical Writer - Technologies Limited, Hyderabad, India
Senior technical writer experienced in developing end-user and administrative information for company's software. Works directly with development and test teams to gather source material and review documents.
Worked as part of a cross-functional global team to deliver user and technical documentation for a host of Supply Planning and Sales Planning tools
Scripting and creating interactive on-line help and tutorial videos
Creating and reviewing storyboards for videos for accuracy, compliance with standards, and consistency
Develop, modify and maintain various types of documentation including: procedural software user manual, software user release notes, student guides, training materials, presentations, and job aides
Create Hotfix Release Notes and Administration Guides for fixed quarterly releases
Interacting with business analysts to analyse the user requirements, functional specifications and system specifications
Creating feature videos and product launch videos using Camtasia Studio 8
Working on an agile/scrum development team participating in daily scrums
Consult with and advise directors and project managers on coordinating knowledge enhancements training materials/videos
Work directly with subject matter experts (SMEs), engineering personnel and technical advisors to research and collect appropriate source data required to compile technical documents
Take basic PowerPoint content and turn it into videos that have synchronized text to audio narration, video clips, and animations
Develop and maintain documentation plans and schedules for identified documentation projects including online help, demo videos, tutorials etc.
Edit and revise existing materials and align content with project objectives at the time of each release
Manage multiple documentation projects effectively to meet deadlines
Deployment Analyst - Deloitte, Hyderabad, India
Joining among the first member of a newly set up team in Hyderabad, played a fundamental role in stabilizing the team by championing key deliverables types, provide training for the team and acting as a mentor for the team-members in meeting client expectations; delivered diverse types of learning and help materials that always met expectations. Trained communication excellence programs like - English grammar, organized ideas for writing, presentation skills, rapid reading technique and so on. Delivered diverse types of learning materials including Adobe Captivate demos, Quick Reference guides, Newsletters and PowerPoint presentations Developing procedures to generate client specific reports. Implementing procedures to perform client specific batch processing. Coding client specific Procedures for Import & Export of data. Interacting with business analysts to analyze the user requirements, functional specifications and system specifications. Developed complex queries, functions, store procedures and triggers using PL/SQL. Created a comprehensive training surveys on Deloitte DEX for a team; facilitated the training Handling its reporting and mentoring responsibilities; the team has been the top performer in terms of the quality of its deliverables Learnt to work with SharePoint 2010 and trained the team-members on some of its features. Also, created multiple SharePoint sites based on Deloitte SharePoint template
Highlights: Received Deloitte achievement certificate and a medal for white paper presentation. The only member in the whole team who has mastered the Deloitte DEX tool and created survey for several teams.
07/09 - 02/11
Technical Writer - Cognizant India Pvt. Ltd, Hyderabad, India
Analyzed constantly the ever-changing training and help needs of the diverse users by employing several audience research methods, and created help content that best meet their requirements in print documents, online help, and multimedia presentations
* Created content for wide-ranging types of deliverables over Print, Online Help and Multimedia tools such as MS Word, RoboHelp, Adobe Captivate, and MS PowerPoint
* Initiated and completed several projects that were beyond our standard deliverable set independently
* Gathered requirements Developed content outline, templates, and prototypes
* Developed content for the Web, end-user documents, technical documents, and online help systems
* Handled fixes arising out of iterative reviews by stakeholders/client and tracked fixes to closure
* Trained new members of the technical writing team in various aspects of technical communication
* Created standard templates in MS Word 2007, and Adobe Captive 4 for multiple deliverables
* Conducted Peer Reviews regularly to ensure functional, grammatical, and style accuracy in our documentation
* Acted as the reporting authority for the team on several occasions
* Championed the implementation of survey creation and multimedia deliverables in the team, including creating the templates, preparing the estimate models, identifying best practices, and conducting the knowledge transfer sessions, without any formal training