Mark Andrew Rondero Dela Cruz, Accounting Staff / Payroll and Benefits Officer / IT support

Mark Andrew Rondero Dela Cruz

Accounting Staff / Payroll and Benefits Officer / IT support

Gulf Dental Center

Location
Qatar
Education
Bachelor's degree, Computer Science
Experience
12 years, 8 Months

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Work Experience

Total years of experience :12 years, 8 Months

Accounting Staff / Payroll and Benefits Officer / IT support at Gulf Dental Center
  • Qatar - Doha
  • My current job since August 2021

Accounting Staff
-Updating cash monitoring (Cash in and out) and Tally it against deposit.
-Sorting, encoding the daily documents, suppliers’ invoice in the master list.
-Preparing and releasing of payments/cheques for the suppliers.
-Maintain updated records of all licenses each branch
Assist in submission and collection to Insurance

Payroll & Benefits
- Monitor employees’ attendance and compute monthly deductions/Overtime, end of service.
- Monitor employees' annual leave vacation and compute leave salaries and ticket.
- Maintain employees' records and issue documents such as certificates etc.
-Assist employees in bank account opening for salary.

IT Support
-IT related technical support such as Network, Software, Hardware troubleshooting and Maintenance.

Teller at Al Zaman Exchange W.L.L
  • Qatar - Doha
  • April 2016 to September 2021

*Execute branch cash and other teller-related transactions and ensure compliance with the approved policies/ procedures and the applicable regulatory guideline.

*Hand over the cash and balance the same at the end of the day so that the total cash held conforms to the general ledger.

*Submit teller end of day reports and ensure accuracy and completeness of processing.

*Resolve teller transaction related customer complaints timely and effectively in order to ensure customer satisfaction at all times.

*Directly engage in the resolution of common recurring customer problems, referring to other internal stakeholders if deemed necessary, so that customer service levels are continually improved.

*Report to the Manager or Customer Service Representative for any customer problems along with suggestions related to problems resolution in order to keep them informed on the activities and seek assistance for unresolved issues.

Virtual Assistant Freelancer at Upwork
  • Philippines
  • October 2014 to January 2016

Accepting jobs through different clients around the world which includes:
* Virtual Assistant
* Data Encoder
* Photo Editing
* Video Transcription
* Web Researcher
* Lead Generation Expert

Technician at Acer Unipac Optronics
  • Taiwan
  • June 2010 to June 2013

Hardware and Software Computer Troubleshooting
Machine Alarm Codes Troubleshooting
Machine Rough Pump Maintenance
Daily Check of Machine (Glass Conveyor) status
Assisting Engineer

Quality Assurance Officer at Manila Bottling Corporation
  • Philippines
  • November 2009 to December 2009

Daily Check of Conveyor Status, Bottle Quality (label, cups, date stamp, etc.)
Hourly Monitoring the Alcohol Content in Production Line
Checking the Quality of Delivered Alcohol Recipe
Encoding and Monitoring used materials

Education

Bachelor's degree, Computer Science
  • at Systems Technology Institute
  • May 2009

Specialties & Skills

Administration
Customer Satisfaction
Computer Setup
Computer Hardware
Computer Hardware and Software Troubleshooting
Excellent in time management
Ability to work under pressure
Customer Service
Typing Skills
Computer and MS office skills.
Ability to interact with internal and external customers in a multi-cultural environment.

Languages

English
Intermediate

Training and Certifications

COMPUTER HARDWARE SERVICING NCII (Training)
Training Institute:
Technical Education and Skills Development Authority
Duration:
80 hours
Anti Money Laundering and Terrorist Financing (Training)
Training Institute:
Protiviti
Date Attended:
April 2019
Duration:
6 hours
Customer Satisfaction (Training)
Training Institute:
QSZ CERTIFICATION SERVICES
Date Attended:
July 2017
Duration:
3 hours

Hobbies

  • Singing