Mark Anthony Silvor, Supervisor

Mark Anthony Silvor

Supervisor

Delta International Real Estate

Location
United Arab Emirates
Education
Bachelor's degree, English
Experience
4 years, 9 Months

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Work Experience

Total years of experience :4 years, 9 Months

Supervisor at Delta International Real Estate
  • United Arab Emirates - Dubai
  • September 2013 to January 2016

• Responsible for Call Center operations
• Receives escalation calls
• Responsible for lead distribution and handling
• Handles property database (MASTERKEY)
• Manages property listings through online portals i.e. Property Finder, Bayut and Dubizzle
• Automates e-mailers and sms notifications to clients and agents
• Updates company website and handles online chat inquiries
• Organizes end-of-day and weekly sales report
• Prepares monthly performance evaluation for agents
• Performs bimonthly report management for lead reception and distribution

Technician (Sykes Account) at Hewlett Packard
  • Philippines
  • May 2012 to September 2013

• Troubleshooting printers and computer errors both on-site and over the phone
• Replacing and assembling printers and computers
• Setup and installing printer software configurations
• Installation, re-installation and reconfiguration of computer operating systems on both Windows and OSx
• Setup and troubleshooting computer networking
• Providing quotations for service
• Conducting training about new released software to clients and trainee (newly-hired) technicians

Faculty at PAREF - Southridge School for boys
  • Philippines
  • May 2011 to May 2012

• Handles secondary literature and grammar and composition
• Responsible for student grading sheet
• Conducts PTA meetings
• Holds student coaching
• Drafts course outlines
• Develop curriculum adjustments
• Conducts and manages student seminars
• Fulfills other faculty-related on-call duties

Education

Bachelor's degree, English
  • at Polytechnic University of the Philippines
  • April 2011

I am a graduate of Bachelor of Science in Secondary Education with major in English. I completed 4 years with above 2.0 weighted GPA and was consistently part of the University Student Council. More than once I delegated the University involving outside competitions and extracurricular activities. When I was in college I was part of Drama, Music and Poetry club, often having performances in and out the Campus.

High school or equivalent, Secondary Education
  • at PAREF - Southridge School for Boys
  • April 2007

PAREF – Southridge School ranked second among all High Schools in the Philippines and has been producing graduates equipped with international level of education. I was part of their scholarship program where I need to maintain at least 92% of GPA by the end of the academic year. During those years I was awarded excellence in Science, Sports and Music and was often part of the delegates sent for competition.

High school or equivalent, Elementary Education
  • at Sucat Elementary School
  • March 2003

As an elementary student I was consistently part of the level's top students and graduated 7th among 2000 (estimate) graduates.

Specialties & Skills

Property Management
Teaching English
Customer Service
Computers
APPLICATION DESIGN
CALL CENTER
COACHING
English
COMPUTER HARDWARE
CUSTOMER RELATIONS
DATABASE ADMINISTRATION
MICROSOFT C#
Technician

Languages

English
Expert
Filipino
Native Speaker

Training and Certifications

Professional Licence for Secondary Education (Certificate)
Date Attended:
September 2011
Valid Until:
September 2018

Hobbies

  • Music
    I am composer and an occasional singer for events and get-together. I have played for a number of hotels in the Philippines and was trained by one of Philippines' rock icons.