Mark Johnson

★ Serve as first responder on emergency action plan
★ Ensures guests' safety by attending on-going trainings, maintaining swimming, lifeguarding and basic life support skills.
★ Communicates to management on daily operation
★ Reports to management all hazardous and near-miss situations
★ Keeping my section neat and safe at all times
★ Escorts VIPs and attend to their needs
★ Provide information about the facility, its programs and promote services
★ Anticipate guest's needs and build rapport with them
★ Using guest recovery book to solve some guests complains and to deliver "WOW" moment to them
★ Performs all tasks assigned by the management

★ Ensures guests' safety by maintaining 10-20 protection rule
★ Explaining and enforcing rules and regulations and policies in each rides and attractions
★ Warns swimmers regarding unsafe situations
★ Responds to emergencies and rescue swimmers in danger of drowning
★ Perform first aid procedures

★ Supervised 10-12 crew members and proper execution of restaurant operations on a shift.
★ Prepare and interpret business reports and schedules.
★ Assisted General Manager by overseeing assigned shifts, monitoring brand standards execution, directs hourly staff to achieve guest service standards in a clean and pleasant environment.
★ Worked with the General Manager to attract, hire, onboard and retain competitive hourly talent to meet staffing requirements.
★ Enforced sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas.
★ Bring employee relation issues, deviation from brand standards other guests issues to General Manager and recommends corrective action.
★ Resolved customer complaints and requests promptly in a courteous manner.
★ Maintained an enjoyable and respectful environment for guests and employees.
★ Cash handling, inventory and other operational procedures
★ Completed all other tasks and duties assigned.

★ Meeting and greeting customer
★ Taking food and drink orders using POS System
★ Answering questions about menu, policy and services
★ Providing excellent customer care
★ Maintain a clean work environment.