Training Operations Manager
Alliance for Management Consulting and Training
Total years of experience :22 years, 5 Months
Oversee day-to-day training operations, including scheduling and booking resources, managing learners’ registrations, reconciling reports with finance, and coordinating curriculum development and training reports for clients. Lead EdApp microlearning platform - lesson designs, system administration
Proactively managed all training and development activities by addressing the need to align employees’ skills and competencies with company’s vision, mission, and objectives.
Key Achievements
• Wrote policies and streamlined process maps related to Training and Development, Performance Management, and Onboarding, which were approved during the 1st year of employment.
• Completed the revision of 309 job descriptions through reflecting role’s core nature of the job as well as their required skills and competencies, in accordance with respective business unit’s structure.
• Lobbied AED450, 000 budget on training and development programs in 2016, that focused on aligning employee’s soft skills and competencies by stringently sourcing, screening and selecting training providers which were internationally and locally commended.
• Engineered company’s current Performance Management System through SuccessFactors (SAP’s Human Capital Management Web-based Application), wherein the same system was implemented in Saudi Arabia’s operations.
• Spearheaded the creation and facilitation of Performance Management System’s (PMS) four training modules; Introduction to Performance Management System, Performance Management at a Glance, Conducting Successful Performance Review, and Navigating SuccessFactors. Facilitated the same training modules for KSA’s PMS implementation.
• Designed and rolled-out 360˚ Leadership Proficiency Assessment for top management.
• Infused experiential methodology in every training workshops with the use of MTa Learning Tools.
Training Modules designed and facilitated:
o Onboarding Program with UAE Cultural Awareness
o Performing for Excellence.
o Basic MS Excel and MS Outlook.
o Creating Creative Slides through MS PowerPoint
o Problem Solving
o Identifying Business Priorities
o Mastering Communication Skills: Assertiveness, Self-Confidence, and Managing Conflict
o Building Highly Effective Team
Projects involvement and training programs organized:
o Internship Programs with various local and international Universities or Colleges in secondary and collegiate levels.
o Positive Pulse: Corporate Health and Wellness Initiative - Winner of Corporate Health and Wellness Initiative Category, Daman Corporate Health Awards 2017
o VAT Awareness Workshop - Deloitte Middle East
o Finance for Non-Finance for Directors and Group Managers
o Game-based Business Finance for Non-Finance for Middle Managers
o Inter-Department Foosball Tournaments
o Root Cause Analysis Training
o Financial Planning Workshop
o MS Excel - Advance to Intermediate Level
o Teambuilding activities during HR Meetings
o Layout design - Roll up Banners, Notepads, PowerPoint
o Performance Management System Handbook.
o Company’s Competency Framework and Handbook
o Contributor on HAY Grading Restructuring
o First Aid AED and CPR Training
o Training modules on SAP HCM implementation.
o Test User and critic for the SAP’s travel management module.
o Sales and Marketing Training Plan.
Assumed the role of Training and Development Manager after a year of deployment, manages the efficiency and effectiveness of Training and Development programs implementation, processes and systems through customized and calculated plan, adhere and nurture goals set by the organization through provision of highest possible value to core employees, senior management, and the organization itself.
Key Achievements
• Produced the 2012 Skills Gap Analysis and Training Needs Identification that systematically analyze, identify and prioritize training needs of El-Seif employees. Results from this study are used to create the 2013 Training Plan with a 7-million Saudi Riyals budget.
• Systematically coordinated trainees, training providers and other concerned party towards a successful conduct of training programs.
• Assisted Organizational Development Manager in implementing programs aimed towards establishing a Career Development (CD) path for El-Seif employees, which includes establishment of Career Development and Succession Plan.
• Maintained, updated and analyzed Career Development Data to generate information relative to the continuous improvement of CD initiatives.
• Implemented the Company Orientation and On-boarding Program in addition to management of classroom training relative to the program.
• Aid the Management in cost-saving up to more than 30% of its annual training expenses by means of strict analysis of training requests and objective recommendation of competitive-rate yet top of the line training providers.
• Maintained and updated training records in the database to ensure that the training requirements are well provided and competency gaps closed out within a prescribed period.
• Analyzed and processed training data to generate information which are useful for the continuous improvement of employee development initiatives.
• Managed the 2011 and 2012 Performance Appraisal System. Coordinated and monitored the return of performance appraisal. Produced analysis on the outcomes of the performance assessment.
• 9-box grid
Training Programs initiated:
1. Corporate and Health and Safety Induction
2. Career Development Programs - For Middle Managers, Saudi, & Graduates
3. Health and Safety Training Programs
4. HR Fundamentals for Line Managers
5. Soft Skills Training Programs
6. IT-Related Training
7. English Language Training
Manafeth Ambulance and Handicap Vehicles, Riyadh, KSA 2009 - 2011
Personnel Manager, started as an Administrative Assistant in HRD and after 6 months promoted to managerial position. At this stage, the major responsibility is to carefully identify legal requirements and government reporting regulations affecting human capital and ensure that policies, procedures are in compliance with the Saudi Labor Law, at the same, efficiently managing the basic functions of the HRD.
• Carefully administered the on-time issuance of Labor Permit and Resident Permit (Iqama) to expatriate employees to avoid incurring penalties.
• Reformulated existing company policies and procedures, like: Time Keeping, Medical Aid Policy (Sick Leave), Security and Safety, Vacation Leave Procedure, Company Accommodation, Use of Company Vehicle, and Office Administration.
• Evaluated current Job Descriptions of all existing positions, making sure that they are aligned with the Company's Vision and Mission.
• Reconstructed the Organization Chart with the new Executive Manager.
• Administered HRD services to more than 100 employees, consisting of Indian, Filipino, Sri Lankan, Bangladeshi, Pakistani, and Saudi nationals.
• Advised department heads on disciplinary issues and provide interventions as to how to avoid such circumstances.
• Reviewed company manpower requirements and coordinates with overseas recruitment agencies for candidates.
• Directly negotiated with training providers.
• Managed the accommodation of expatriate employees.
Triumph International (Phils.) Inc., Manila 2008 - 2009
HR Associate - Training and Organizational Development, extensive exposure in Training and Organizational Development in a multi-national company with over 1, 500 employees.
• Conducted training and organizational development analysis which are used in the design of training and OD Programs
• Contributed behavioral concepts on the design, delivery of training and OD programs.
• Developed and delivered short (or basic) workshops and trainings
• Coordinated with third party training providers as part of requirements on public programs and other initiatives.
• Benchmarked OD practices from other companies for references
• Thoroughly evaluated training and OD programs.
Projects involvement: 1. Employee Orientation
2. Supervisory Training - emphasis on leadership
3. Performance Management System - rolled-out new performance evaluation
4. Corporate-wide Activities - Outing and Christmas Party of 1500++ employees
5. Company Sport Activities - committee member for all sports events
6. Seminars on Social Security System, Pag-Ibig Fund, First Aid
San Pablo Colleges, San Pablo City, Laguna 2002 - 2008
Career Placement Officer, Six years of countless experiences in career counseling, facilitating seminars and initiating career development programs in all academic levels.
• Revolutionized the Career Placement Services of every academic level so as to meet the needs of the students.
• Single-handedly organized and facilitated career programs such as Job Hunting Seminars, Business Forums, Job Fairs, Career Orientation (for High School Level), and Career Exploration (for Grade School Level)
• Provided workshops and seminars on Job Hunting Skills both in and out of the campus.
• Motivated students in the career perspectives through emphatic counseling.
• Created researches and studies in relation to the various career activities and programs.
• Coordinated with different industries for job placement.
• Recipient of Appreciation and Gratitude Award for the creativity, flexibility, and initiative in improving the services of the office.
Guidance Staff (July 2001 - March 2002)
Psychology Faculty (Part - Time)
• Administered and interpreted psychological examinations for the purpose of recruitment.
• Conducted initial interview for qualified applicants
• Maintained an effective system of keeping 201 Files.
• Responsible for the timekeeping of employees' reporting time.
• Constructed report of offenses and other related communications.
• Educated and motivated students to understand and appreciate Psychology.
HRD Assistant (October 2000 - July 2001)
Master of Arts in Psychology Pamantasan ng Lungsod major in Industrial Psychology ng Maynila (PLM) 2005 - 2007 (Completed Academic Requirements) Intramuros, Manila
Bachelor of Science in Psychology Ateneo de Naga University