Senior Payroll Officer
Dicon Investment LLC
Total years of experience :17 years, 5 Months
• Prepare and calculate the salaries of all employees of the company and its affiliated centers.
• Document monthly salaries and prepare checks and bank payments / transfers related to salaries.
• Prepare and document the end of service for employees who have resigned or have been terminated in accordance with the Labor Law and the Company's policy.
• Generate report and payment for General Pension for UAE nationals and GCC nationals.
• Prepare employees’ overtime disclosure in accordance with the company's policy.
• Calculation of annual leave allowances for each employee as a condition of the company's policy and labor law in the leave system.
• Prepare monthly indemnity report.
• Assist in drafting HR monthly & Annual Report.
• Monitor leaves of employees and absences.
• Assist in Recruitment process and Insurance issuance/cancellation/renewal.
• Drafting/ Proofread HR Policies and Procedure.
• Coordinate with Strategy and Quality Department for any strategical changes in HR.
• Involved in Recruitment end to end process.
• Responsible to verify and encode leaves in the ERP System.
• Update employee Masterfile for any changes of benefits, salaries and add new employee details.
• Monitor attendance for Head Office and subgroup companies.
• Assist in the preparation of monthly payroll.
• Encode and monitor leaves in the ERP system.
• Assist in developing the ERP system that is required in the Department.
• Responsible in issuance/cancellation of health insurance.
• Negotiate with insurance companies and brokers for Health insurance Policy renewal.
• Facilitate employee request and concerns related to HR.
• Provide secretarial support to HR Manager.
Recruitment
• Receive and screen request from respective Department for any manpower shortage. Ensure that recruitment is in accordance with the company policy, Manpower budget and the approved Manpower plan.
• Sourcing of Potential Candidates, Place job adverts to accredited recruitment agency and job portals.
• Conduct Preliminary Interview and shortlist candidates for Junior level and senior level.
• Coordinate with the Department head and HR Manager for Interview schedule of the shortlisted candidates.
• Negotiate with candidates for salaries and Prepare offer letter and other necessary documentation.
• Deal with recruitment agency for overseas hired employee and proper documentation as needed.
• Ensure that required number of Manpower requested from the agency are fully ulitize and process are within the time frame and with the agreement.
• Monitor and update report for Local and overseas recruitment status and inform concerned Department as and when required.
• Liase with PRO for visa application/ Labour Contract application and or/ renewal of visa and Labour Contract.
• Coordinate with PRO to schedule Medical Tests of newly hired employees.
• Provide documents to Payroll to add new hire to the system.
• Maintain records of newly hired staff from recruitment to on-boarding.
• Responsible for end to end r/360 degrees recruitment
• Assist sister companies for their recruitment requirement (Hospitality sector, Holding Company, Security Services)
Administration
• Request and liaise with Purchasing Department for tickets for mobilizing new employees, existing employees going on vacation and repatriated employees.
• Generate monthly report for attendance and tardiness of Remah Branch (approximately 1000 staffs)
• File/ follow up payroll Atm Cards; Reissue of ATM Cards, Cancellation and ATM Switch Claim in C3 card company.
• Coordinate with C3 Company for any request pertaining to salaries/accounts of staffs and Bank Statements.
• Handles WORKMEN’S COMPENSATION CLAIMS/ follow up Insurance Company and broker for Claims of Injured staffs and labors.
• Ensure that all new staff have their health insurance and assist if needed to apply/reissue/cancel health insurance (DAMAN).
• Assist in preparation of HR Annual/monthly report.
• Coordinate with new project/site and subsidiary company as and when required.
• Act as store keeper of the Department.
• Accommodate employee query and address their concern.
• Provides secretarial support to HR Manager.
• Responsible for the outgoing and incoming application of Visa/work permit/Labor Card & Contract
• Follow up pending application that may have penalties
• Collate documents needed for application of visa, work permit and Labor Contract
• Daily monitor for the flow of the applications send to Immigration and Labour Office
• Transmit files Visa’s, Labour card and other applications rejected or approved by immigration and Labour office to Remah (branch office).
• Check and send appropriate emails
• Cooperate with Public Relations Manager and Human Resources Manager for any pending applications and other concerns
• Update record of Employee file
• Follow up Health Card
• Responsible for providing front line customer service
• Receives, screens, transits incoming & outgoing phone calls, mails, e-mails, faxes, etc. to the consultants / designated person accordingly.
• To ensure that all visitors are greeted with a friendly welcome and offered the highest standards of customer care and satisfaction.
• Responsible in office coordination
• Handles all filings of documents
• Keeps personnel records of staff
• Assist Public Relations related works, preparing documents for application of Work Permit, Employment Visa, Residence Visa and Labor Card
• Cooperate with Human Resource Department and Public Relation Department for the status of Newly Hired Employees and Prepares and follow up Health Insurance
• Track newly hired employee status to avoid any penalty
• Assist Finance Department
• Reservation for Hotel and Flight Booking for Managers and Staffs
• Prepare letters/ correspondences
• Follow up and Collate documents for Clearance of Shipment
• Handles inbound calls from Linksys clients on installing / troubleshooting their networking devices by identifying the main problem and providing step by step instruction to help the client solve the problem.
• Meets the KPIs of 25-30 answered calls per shift; an ACD time of 15 minutes per call; and a QA grade of at least 85% by adhering to the call handling process and troubleshooting and support tool procedures to provide quality customer service.
• Attends trainings for product orientation and call handling skills to improve quality of customer service
Bachelor of Commerce major in Management
