Executive Assistant
Almasaood
Total years of experience :17 years, 7 Months
handling all administrative work for the head of commercial department from taking minutes and appointment meeting
Freelance trainer for customer service soft skills
• Achieve own KPIs (Sales, Equiz and telephone interviews)
• Support CC team to achieve their KPIs.
• Handling customer's inquires and complaints.
• Enhance customers experience through develpoing and smoothening the workflow inside the CC.
• Shares own experience as an input for new processes which increase customer satisfaction.
• Responsible for all administrative tasks with the CC.
• Handling the staff operational schedule to ensure the appropriate number of working stations per shift.
• Interface with the other departments and NS back Office.
• Prepare the daily briefings for the CC team to ensure awareness of Products and Services that mobinil offers.
• Responsible for closing the shift procedures (Cash, Stock) to avoid any variance or discrepancy that may occur.
• Responsible for Equipment, furniture and CC premises maintenance by contacting the concerned department or provider.
• Responsible for recording the individual KPIs achievements on daily basis and reporting them to the higher management level.
• Proposes tools to maintain company and customer center image.
• Handle major and complex customer problems and propose permanent solutions.
• Handle customer center requests, stock and administrative work.
• Proposes tools to maintain company and shop image.
Rotation at the Training department for support
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Giving training to the new emplyees on the company products
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job
accomplishments.
• Receive, direct and relay telephone messages and fax messages
• Direct the general public to the appropriate staff member
• Maintain the general filing system and file all correspondence
• Assist in the planning and preparation of meetings, conferences and conference
telephone calls
• Make preparations for Band Council and committee meetings
• Maintain an adequate inventory of office supplies
• Respond to public inquiries
• Provide word-processing and secretarial support
• Type confidential documents on a word-processing system
• Make booking for hotels
Overview/Description Ethics don't just apply to senior executives. While upper management does have a responsibility to set the ethical tone for an organization, employees at every level also have a responsibility to conduct themselves in an ethical manner. This course will prepare you to approach your job with an awareness of the importance of ethics in the work setting and an understanding of what constitutes ethical behavior. You will learn the thinking behind ethical behavior and be able to recognize some of the common myths about business ethics.
Overview/Description Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to your work. This course introduces the importance of personal accountability and outlines strategies for developing a personal accountability framework. This helps empower you to be your own boss, set your own standards, and carry yourself with professionalism and confidence. It provides you with techniques to set appropriate goals based on your abilities and available resources. And it shows you how to develop an action plan to achieve your goals and use techniques to better manage your energy levels
Overview/Description Brackens East Seafood, Inc. is a wholesale seafood distributor that's serviced the food industry for over thirty years. Its customers include restaurants, grocery stores, and institutional cafeterias. You're the company's webmaster responsible for maintaining and updating its B2B web site. As a majority of customers now use the site to place orders, it's crucial for it to operate smoothly and reliably at all times. Recently a member of your team, Senior Corporate Marketing Manager Geoffrey Dent, left the company. Your boss, Gwen Phillips, has not hired a replacement. Instead, she's asked you to assume many of Geoff's former responsibilities. As a result, your workload is very heavy and you're finding your job increasingly stressful. Your personal life is also stressful due to an elder care issue. Your mother, who has numerous health problems, relies on you to take her to medical appointments. Balancing this responsibility with your professional ones has become very difficult.
Human Resources Fundamentals helping to understand the HR roll at any organisation to help employees
An Introduction to Project Management helping me to understand the project manager roll across the organization and to improve my roll
Cash & Credit Security Awareness course to help in money security
Enhancing Listening Skills course helping me to improve my listening skills to improve my work and get the customer satisfaction
Project Management Diploma from Regional IT Institute (RITI) February 2009
B.Sc. in Management Sciences, Sadat Academy for Management Sciences - Banking dept., 2003 • Grade Pass (64.75 %)